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Freezing on output
Helen222 [Avatar]
Newbie Joined: May 16, 2012 08:23 Messages: 6 Offline
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Hi, this is my first project with Power Director. It was great to use all through the editing process and didn't crash once despite some heavy editing but when I produce the project, the final film freezes at several points when I play it back.

These freezes don't occur within the editor, just on the final output. It freezes for the length of the current clip then plays normally again.

It happens when I burn the project straight to disc (Widescreen, HQ - Best Quality, Dolby Digital 5.1)

It also happens when I produce an AVI file (DV-AVI, PAL, final file of 943MB)

It's much better when I produce an MPEG-4 (Default Profile, Best Quality, PAL, final file of 407MB) but I still get one freeze, right at the end.

Does anyone have any advice? I'm well within the system requirements for Power Director.
James1
Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline
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Have you tried slowing the burn speed of the burner being used...on some machines the burn speed is too fast for the writing from PD to keep up and thus you get jitters and skips, try lower you burners speed.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!
Helen222 [Avatar]
Newbie Joined: May 16, 2012 08:23 Messages: 6 Offline
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I also meant to say that in a couple of places in the output, the video is out of sync with the audio - but within the editor it's fine. Is there anything I can do to prevent this from happening?
ganesha86 [Avatar]
Member Joined: Jan 16, 2012 00:54 Messages: 106 Offline
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Your PC is more than adequate to edit without these files in my opinion. I would suggest turning OFF this option and then see if your editing experience improves. To turn off this option:
1. Select USER PREFERENCES (top of the open application)
2. UNCHECK the "enable HD video processing...."
3. Then select the CONFIRMATION tab.
3. UNCHECK "Always prompt me when importing High Definion video into the library"

Let us know how this helps.....or not helps.
BarryTheCrab
Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline
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ganesha,
I am not a Moderator here, just an old crab.
So, I looked at Helen222 profile, and there are only 2 posts, both of which are here in this thread. Now, I don't wish to scare away someone trying to help, nor do I have any authority here, but without a dxdiag, or even a crude description of Helen's computer, or a screen-grab of the timeline/UI, how in the hell can you tell the computer in question is adequate, or know what the Preferences are???

HELEN222, please follow this link and provide us with PART A & PART B, part B should be as an attachment.
These things will help us diagnose any obvious issues within your computer.
http://forum.cyberlink.com/forum/posts/list/7958.page

This message was edited 3 times. Last update was at May 16. 2012 11:09

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Helen222 [Avatar]
Newbie Joined: May 16, 2012 08:23 Messages: 6 Offline
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Right, PD version is 10.0.0.1424c.

Diagnostic file is attached.

Thanks for quick response.
 Filename
HELEN222DxDiag.rar
[Disk]
 Description
Diagnostic file
 Filesize
7 Kbytes
 Downloaded:
381 time(s)
Bubba in TX
Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline
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Well first of all your computer IS NOT adequate........

I have no idea what ganesha86 used for reference......... With your current computer specs you will not have pleasant Power Director experience if any at all...... I would suggest when you burn you slow the burn speed down as slow as it will go and look at it.

TWO major problems...

Your video card drivers are 3 years old...

You can get new drivers here... http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista32.aspx
The drivers for the 5450 are the same for my 5770 and other cards.... according to AMD...

Card name: ATI Radeon HD 5450
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68F9)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_E157174B&REV_00
Display Memory: 1785 MB
Dedicated Memory: 505 MB
Shared Memory: 1279 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: atiumdag.dll,atidxx32.dll,atidxx32.dll,atiumdva.cap
Driver Version: 8.14.0010.0700 (English)
DDI Version: 11
BGRA Supported: Yes
Driver Attributes: Final Retail
Driver Date/Size: 10/2/2009 04:16:20, 3593728 bytes

You do not have enough disc space for Power Director do do anything. I am surprised it even runs. YOU need to increase your drive space at least to 50 gig just to have a fair time running PD. 100gig free space is better.

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 14.1 GB
Total Space: 144.4 GB
File System: NTFS
Model: Hitachi HDT721032SLA380

This message was edited 4 times. Last update was at May 16. 2012 12:29

__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link
Anurag19891234 [Avatar]
Newbie Location: India Joined: May 16, 2012 12:07 Messages: 3 Offline
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I am so sorry to put this reply here but I am new to cyber link and want to create a new forum . Its quite urgent so an anyone please help out to let me know the procedure of it . Sorry once again for posting in this forum . Thanks!
Bubba in TX
Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline
[Post New]
Anurag ...... not a problem...

I am assuming you mean a new thread.... On the main page use the new topic button top left... In the subject line make it match your question or even your question if it is only 3 or 4 words.... Please do not use ... Help!, PD will not start, (unless PD actually will not start of course)

If you are actually talking about starting a new forum... can't be done...





[Thumb - Capture.PNG]
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Capture.PNG
[Disk]
 Description
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30 Kbytes
 Downloaded:
515 time(s)

This message was edited 7 times. Last update was at May 16. 2012 12:45

__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link
Helen222 [Avatar]
Newbie Joined: May 16, 2012 08:23 Messages: 6 Offline
[Post New]
Gosh, well that would explain it!

Thanks so much for your help - I will go and update my system right away.
Anurag19891234 [Avatar]
Newbie Location: India Joined: May 16, 2012 12:07 Messages: 3 Offline
[Post New]
Thanks a lot Bubba in NV! No no I didnt mean to start a new forum , thread was what I meant . Thanks!
Bubba in TX
Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline
[Post New]
Helen let us know what happens after you update your video drivers. Also if your quicktime is not current then make it so.... get the latest.....

PD10 is crazy about having updated drivers. Your disk space is still an issue. PD uses a ton of disc space when you are editing, rendering or burning as it put a lot of temporary files on the drive as it is doing it "thing".

There is always ongoing debate about what the minimum amount of disc space needed on the "C" drive to have a good experience with PD. I would think that 12 gig is about like having none. However it seems that somewhere between 50 gig and 100gig is the sweet spot depending on the individual computer and its components. I never have that problem as I maintain around 550 gig free all the time on on the "C" drive.

You can however, move a lot of your data, picture, audio, video files over to your "D" drive if you keep those items on the "C" drive. I will cause you to have some programs relearn where those files are, but that would work. I keep none of those files on my "C" drive.

This message was edited 2 times. Last update was at May 16. 2012 16:13

__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link
jerrys
Senior Contributor Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1038 Offline
[Post New]
Folks, wasn't there some kind of problem with certain transitions causing this (freezing) problem? Jerry Schwartz
bolda
Member Location: Liberec, Czech Republic Joined: Feb 02, 2011 15:10 Messages: 96 Offline
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Hi:

I have been watching some fo the recent threads with interest as I experienced similar problems: HD output video freezing in places at the clip level (http://youtu.be/68PJlwS7ySg):

http://forum.cyberlink.com/forum/posts/list/23231.page#124867
http://forum.cyberlink.com/forum/posts/list/23194.page#124646
http://forum.cyberlink.com/forum/posts/list/23191.page#124635

I tried all kinds of things that didn't help and the problem was with all output formats I had tried. I have now updated PowerDirector 10 with the latest patch, 1703, and the problem is gone. Well, I've only produced one 7-minute video at 1080/50p, which I managed to get right only once in dozens of tries before, and there are quite a lot of specific jerks throughout but no frozen sections...
Helen222 [Avatar]
Newbie Joined: May 16, 2012 08:23 Messages: 6 Offline
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Hi all, here's an update on how I got on.

I have:
- Created more disk space (I now have 70GB free on both C: and D: drives)
- Updated my drivers
- Updated Power Director to 1703
- Updated Windows
- Installed Quicktime

And I now get no freezes or jumps on my output so a HUGE thank you to everyone who pitched in.

I do notice that the audio/video syncing isn't quite right on MOV and MP4 files but it's fine on AVI which is the only format my DVD burner accepts anyway. I wonder if this project is slightly wrecked as a result of not having been created in an optimum environment. Anyhow I'm not worried about it for now.

Thanks again, you wonderful people xx
Xerox [Avatar]
Contributor Location: California, USA Joined: Aug 09, 2009 01:36 Messages: 446 Offline
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No more freezing here, either, after the patch. Gateway DX4380, AMD A8-5500 Quad Core 3.2GHz with ATI Radeon HD 7560D; 16GB RAM; 1 TB SATA 7200 RPM; Windows 8 Pro 64-bit; PDR11, PDVD12.
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