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Upgrading to 12 was a big mistake - HDCP Errors
Hanover [Avatar]
Newbie Joined: Mar 05, 2012 23:02 Messages: 3 Offline
[Post New] Mar 05, 2012 23:10
I got my new LG Blu-Ray drive and the version 9 software it came worked flawlessly. I have a dual screen set up on my Media Center PC. The monitor is standard DVI and my Sony Bravia HDTV is HDMI.

I decided to spend the $45 to upgrade to version 12 because I was SOOOO impressed with the software...

Now I'm running into an HDCP issue whenever I try to open PowerDVD up on my HDTV. Yeah, great upgrade there guys.

Is there a way to get a refund now that the software does not work anymore? Its totally useless to me...and no, Im not going to unplug cables that are buried behind my components just to get your software to work.

I have a XFX Radeon 6900 card with HDMI and DVI out.
Jeff R 1 [Avatar]
Senior Member Joined: Jan 09, 2010 14:05 Messages: 176 Offline
[Post New] Mar 06, 2012 00:08
They have a 30 day return policy after you purchase.

http://www.cyberlink.com/prog/support/cs/purchase-faq-content.do?id=12337

This message was edited 1 time. Last update was at Mar 06. 2012 00:09

Hanover [Avatar]
Newbie Joined: Mar 05, 2012 23:02 Messages: 3 Offline
[Post New] Mar 06, 2012 09:43
Thats okay. I had to buy some additional software to get around this problem. Kind of sad that the HDCP Copy Protection leads me to a product that can now allow me to make dupes of my discs. Not that I'd ever do that (I enjoy collecting DVDs and Blu-Rays), but this is what happens when all I want to do is watch purchased Blu-rays via my Media Center PC.
nayan007 [Avatar]
Member Joined: Dec 05, 2011 22:50 Messages: 52 Offline
[Post New] Mar 06, 2012 10:01
That is what. Please buy the full version or else please contact the technical support team !! Love Cyber-Link !!
Hanover [Avatar]
Newbie Joined: Mar 05, 2012 23:02 Messages: 3 Offline
[Post New] Mar 06, 2012 10:59
I did buy the full version. I upgraded from 9 using your $45 offer. It promptly stopped working on my Sony Bravia TV as soon as I updated. It would play fine on the monitor, but not on the Sony HDTV (through HDMI).

I even tried starting it on the monitor and then dragging it over to the HDTV and again, it complained about HDCP.

When I went back to 9, it worked fine. From seeing the other people complaining and not getting any answers, it seems using AnyDVD is the only answer here.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Mar 06, 2012 14:45
Hi,
please check the PowerDVD 12 must have read thread.
If you expect other users to comment on your issue a minimum information (as asked in the thread) is needed. Please also consider to contact the technical support team

br
Michael Technical Support

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