Since then, when creating videos, both the audio and the video "hesitate" when trying to preview the vid in progress. I processed the "hiccupping" video to see if it was just the preview. Nope, the problem carried on to the production as well.
I emailed service. After too long a while I got a response to send them a file which gave them the status of both my video and audio cards, among other things. Mind you, the PD9 worked fine (mostly) before I upgraded. Sometimes it would freeze, but I learned to save often, and simply re-opened the file and carried on. They said I should upgrade the vid and aud cards.
I did so.
The problem persists. I sent in another file showing the status of the cards. Tech service says my cares are not updated. So, I tried to update both again. In both cases the message came back saying that I was using the latest available???
So, I uninstalled my PD9, and reinstalled it.
That got rid of the "hesitation" in both audio and video on the preview.
But now, crap!!!!!, the program crashes every couple of minutes, I can't produce anything, and I'm stuck!
I also downloaded PD10, did a trial install, and the hesitation and hiccups occur in the preview too.
Any help out there??? Please???? I would like to upload a couple of screenshots I took of some of the error messages I get now. In particular, one says that the PDHanumanSCR.exe has encountered a problem. Now, all I get is the error message that PowerDirector has encountered a problem and needs to close, which it does.
Thanks,
Bill Bill
www.about-air-compressors.com