Hi Tony,
Please provide some more basic information on your set up and the video you're editing.
Please read the guide: http://forum.cyberlink.com/forum/posts/list/7958.page
Part A, B, E &F

Diagnostic and screenshot will help members a great deal.

Thanks
Dafydd

Ok thank you for the quick reponse , i will get the info.

Thank you
Tony

Hello again.

SR-VDE111019

Ok after a little more testing

At the produce screen i can render in h.264avc and mpeg-4 and mov with any type of file, but if i click the 3D ,device,online tab
and wmv the program locks up.

PD10 is on f drive

Thank you

Quote: Hello, I have just bought PD10 ultra 64 and updated with the latest patches, i edited a short movie ,when i go to the produce screen i click any button and the program freezes or crashes.
I'm using win xp 64bit service pack 2 .

Thank you
Tony

You say you are using Windows XP 64 Bit SP2.

I long ago had problems with Powerdirector on XP 64 bit. I got a message from support that XP 64 bit is not supported in PD8, I do not know it that has been fixed in PD 10.

Partial Copy of my Support message. Support Message date Jan 19, 2010.

Dear Carl,

Thank you for contacting CyberLink Technical Support.

I understand that you are using Powerdirector 8 and you are facing issue with crashing.

In response to your issue please note that PowerDirector software is not compatible with Windows XP "64BIT" edition.

I suggest you to try the software on Windows XP 32bit or Vista 32/64 bit or Windows 7 in order to resolve the issue.

I uninstalled my XP 64 Bit and installed XP 32 bit, which did solve my crashing problem.

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Hi Carl yes i am using xp 64bit sp2, on the PD10 box it does include win xp64 bit ,sp2 required for HDV capture.

Cheers
Tony

Hi,
I have no knowledge of a 64bit XP system and along with Carl I have nothing good to say (having read quite a few issues) about the old OS re video editing. I personally would not have installed PD in anything other than the default C drive position.

Please contact Customer Support: http://www.cyberlink.com/prog/support/cs/index.do

Dafydd

Hello
I tried loading the program on another hard drive in the c drive makes no difference
Installed windows 7 64 bit and it works ! so i hjave more work now loading everything back on .

next problem you can't mp3 to the audio track ?

cheers
Tony

did you import the mp3 in to Power Director. I know I just bough it this last weeken and I try to drag it of my hard drive to a audio track. That did not work so I try the import and it work just fine. Intel i7 5960X overclock to 4 Ghz 16 GB of ram.
GoPro 4
Canon VIXIA HF G10
Canon EOS Rebel T3
Canon EOS 70D
My Vimeo Channel http://vimeo.com/user3339631/videos

Hi , i did try the import ,it didn't work but that was on the xp, when i get round to loading everything back on with windows 7 i hope it works !

Thanks
Tony

bump

Tuck1940: PD9 and PD10 (can't speak to earlier PD versions as I never used them) occasionally have problems with .mp3 files. Try converting the .mp3 files to .wav format and import those. It should work fine. PD9 and PD10 seem to prefer .wav files.

Hope this helps. Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor

Hi Phil i did try adding wav file which was ok , but when i load win 7 on i expect it to work normally (or hoping !)

Thank you
Tony

Any custom downloads from Director Zone?? This fixed my problems.

I believe I have found problem for lock ups burn and produce failures.
Last night I did a complete removal of PD with Revo Uninstaller which will also remove hidden files.

On start up of PD 10 I did not fill in Auto sign in to Director Zone.
Last time I did this I set it up to auto sign in and found out when I started my so called clean rein stalled of PD it was full of custom content that I had downloaded before , along with my burn problem.
THIS NEEDS TO BE CHANGED once downloaded it is imposable to remove these files from PD 10 as far as I can see.

This time there was none.

2nd thing I changed was I did not check (( allow SVRT on single IDR H.264 video.
Which was checked before.

Loaded some video picked a menu and clicked on BURN and it worked great.
First time PD 10 has burn a DVD in over a week.
No problems with producing video now also.

So in short it was either a effected custom content from Director Zone or checking and allowing SVRT on single IDR H.264 video.

I suspect custom content because this is one of the only things I did was download some Director Zone to PD from time burning worked to complete failure in burning DVD.
PD 10 really needs more checking of files uploaded in this area as it would be very easy for someone to upload a effected file.

So I believe problem is in one of the many downloads from Director Zone which I will not use anymore that is for sure.