Refund Policy

Montavious80

Newbie Joined: Dec 16, 2011 22:14 Messages: 2 Offline

Solved by

Dec 28, 2011 18:13

This product has given me way more problems than I need. I want a refund. What are the steps to get one? I already went to that request a refund thing at http://www.cyberlink.com/prog/support/cs/purchase-faq-content.do?id=12337, they sent me an email with all my info in it, but at the top they said :

"Thank you for contacting the CyberLink online store.

We apologize for the inconvenience. Unfortunately, we are unable to
assist you with technical support issues at the CyberLink online store.

Please contact technical support at:

Web: http://www.cyberlink.com/english/cs/support/new_site/support_index.html

Sincerely,
Arcilla B.
CyberLink online store
Customer Service
cyberlink.us.cs@digitalriver.com"

What am I supposed to do, I just want my money back so I can just go buy a BluRay player. Anyone know the steps? Im tired of the run around.

Jeff R 1

Senior Member Joined: Jan 09, 2010 14:05 Messages: 176 Offline

Dec 28, 2011 22:30

http://store.cyberlink.com/DRHM/store?Action=DisplayERefundInstructionsPage&SiteID=clinkus&Locale=en_US&Env=BASE

http://www.cyberlink.com/prog/support/cs/purchase-faq-content.do?id=12337

Maybe you missed a step in one of the links.

Montavious80

Newbie Joined: Dec 16, 2011 22:14 Messages: 2 Offline

Dec 29, 2011 06:01

No, Im doing everything those links say. I redid it, but now its saying my order number is invald. SO now I have to use my email address.

NovaTech

Newbie Joined: Oct 13, 2009 06:00 Messages: 42 Offline

Dec 29, 2011 06:47

I suggest you to contact CyberLink Technical support to get this resolve ASAP.