Please go through the link and check that all the configuration settings and match yours :- http://www.cyberlink.com/products/powerdvd/hardware-support_en_US.html?&r=1 !! Love Cyber-Link !!

Sorry? Your post makes no sense.

Hi Bran,

please help to post more info about the issue on your platform or contact the technical support:

http://forum.cyberlink.com/forum/posts/list/16915.page

thanks
Michael Technical Support

Werde Facebook Fan

It only happens with one disc out of a couple of hundred. I doubt it's a hardware issue directly, unless it's to do with copy protection.

Do you have any idea what the error refers to? I couldn't find any reference to it on the Cyberlink or DVDFab forums or on the broader internet.

Hi,

- please make sure to use a physical disc instead of BD-Rip
- please disable all copy protection cracking software runing in background.

thanks
Michael
Technical Support

Werde Facebook Fan

Hi Michael,
1) Yes, it's a full commercial retail Blu-ray disc from Alliance in Canada, bought through Amazon.ca. I don't have any ripped or cracked software or discs.
2) I've had to buy DVDFab just so I can play discs of my own BD region (RRegion B), since my installation of PowerDVD is locked on Region A and tech support has done nothing to resolve the matter. But in this case, since the disc is Region A, I can close down DVDFab.

I rebooted the computer without DVDFab loading, and I still get the same error, exactly as quoted in my OP. The disc plays fine through the enforced trailers, but as soon as it goes to load the movie i get the Jive Tree error.

SO: no-one's heard of this?

I've logged a question with Cyberlink support, but still haven't had an answer.

Ye Gods but support for this product sucks!!

Hi,

please update your PowerDVD 11 to latest Version v2408

thanks
Michael Technical Support

Werde Facebook Fan

Huh. My installation of PowerDVD wasn't telling me there was an update available, even though in the Settings dialogue, on the Player tab, the option to "Automatically connect to the Internet for product information" is selected, and I have an active internet connection whenever my PC is booted up and the application is enabled through my firewall.

Is there another setting somewhere that would prevent me being notified about available updates?

Thanks, Michael.
Bran

Hi,
maybe yourAV is blocking

br
Michael Technical Support

Werde Facebook Fan

No, as I said the application is enabled through my firewall.

If I manually chose the "Upgrade" command from the "About" menu option, then it saw the update – so it's able to see the Cyberlink server through the firewall. It just isn't doing it automatically, like it's supposed to.