Please contact CyberLink technical support: http://www.cyberlink.com/prog/support/cs/contact-support.jsp
You will be required to provide Proof of Purchase, the Order Number of the transaction. Your full name and email address.
Please ensure you articulate the problem clearly with all the information you have given here.
There is nothing more that can be done for you on the forum. Please contact Customer Support.
Moderator
This message was edited 1 time. Last update was at Aug 16. 2011 10:12