PD9 Locks up when trying to produce or burn a disc

TIMOTHY16

Newbie Joined: May 25, 2011 21:06 Messages: 7 Offline

Solved by

Jun 09, 2011 20:54

I recently purchased PD9 to edit video from my Sony DCRA-C210 HD video camera.

I downloaded files (.m2ts and jpg) and made a video that is 1 hour 59 minutes long and 7977 MB in size.

I have tried to produce the file and burn the file to a disc and every time it locks up in the 50% complete range for both produce and burn functions (I used the smart fit option to get it to fit on the 4.7 GB disc). There are no error messages it just stops progressing and the time keeps counting up. It has gone as long as 8-10 hours with no movement in the % complete.

Numerous attempts with tech service have not resolved the issue (increase virtual memory, download latest PD9 file, update video driver, try producing files in different format, etc)

When I reduced the file size to just a few video files and title pages it burned fine. I tried to reduce the file size by only having about 1 hour of content to fit on the disc without using "smart fit" and it still locked up but did not lock up until about 80% complete.

I have attached the DxDiag file

I am running version VDE110120-07

Thanks for the help with a newbie to this software but this has been going on for three weeks so I thought I would try the forum.

Filename	DxDiag.txt	Download
Description
Filesize	33 Kbytes
Downloaded:	511 time(s)

Bubba in TX

Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline

Jun 09, 2011 21:44

Anything that long I use dual layer dvd's. Try burning at a lower speed. Yep 8-10 hours sounds about right, or more. It may or may not have actually stopped. I have seen it take up 30 minutes or more to go from like 87 to 88 percent.

Also try burning to a folder not a disk (uncheck burn to disc and check create folder only...)


Filename	Capture.JPG	Download
Description
Filesize	36 Kbytes
Downloaded:	383 time(s)

This message was edited 2 times. Last update was at Jun 09. 2011 21:46

__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

TIMOTHY16

Newbie Joined: May 25, 2011 21:06 Messages: 7 Offline

Jun 09, 2011 21:55

Bubba,

Thanks for the response

How do you burn at a lower speed?

Thanks

TIMOTHY16

Newbie Joined: May 25, 2011 21:06 Messages: 7 Offline

Jun 09, 2011 22:02

Also, the 8-10 hours is after it locks up at a given point so it does not move off the given % this entire time.

James Dotson

Senior Contributor Location: Tennessee Joined: Aug 24, 2009 20:40 Messages: 3066 Offline

Jun 09, 2011 23:12

I don't know if it will help, but there is an update out that addresses some burn errors. Might be worth a try. __________________________________
CORNBLOSSOM

Bubba in TX

Senior Contributor Location: Central Texas Joined: Dec 12, 2009 21:32 Messages: 1332 Offline

Jun 10, 2011 00:04

in here... setting tab in burn window


Filename	Capture.JPG	Download
Description
Filesize	45 Kbytes
Downloaded:	373 time(s)

This message was edited 1 time. Last update was at Jun 10. 2011 00:04

__________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

TIMOTHY16

Newbie Joined: May 25, 2011 21:06 Messages: 7 Offline

Jun 10, 2011 17:14

Tried these suggestions and this time it locked up at 24% and has been there for 8 hours.

Anyone have any other ideas?

Thanks!

TIMOTHY16

Newbie Joined: May 25, 2011 21:06 Messages: 7 Offline

Jun 11, 2011 08:49

I updated to the new relase of PD9 2930 and I tried to produce my file under mpeg-4 and for the first time it gave me an error message. First thre was an "Error Making Movie" and then a separate error message "Media Source Error: A front graphic streaming error occurred. Try again or contact customer support" (tried to put a screen dump in here but could figure it out-sorry).