I downloaded files (.m2ts and jpg) and made a video that is 1 hour 59 minutes long and 7977 MB in size.
I have tried to produce the file and burn the file to a disc and every time it locks up in the 50% complete range for both produce and burn functions (I used the smart fit option to get it to fit on the 4.7 GB disc). There are no error messages it just stops progressing and the time keeps counting up. It has gone as long as 8-10 hours with no movement in the % complete.
Numerous attempts with tech service have not resolved the issue (increase virtual memory, download latest PD9 file, update video driver, try producing files in different format, etc)
When I reduced the file size to just a few video files and title pages it burned fine. I tried to reduce the file size by only having about 1 hour of content to fit on the disc without using "smart fit" and it still locked up but did not lock up until about 80% complete.
I have attached the DxDiag file
I am running version VDE110120-07
Thanks for the help with a newbie to this software but this has been going on for three weeks so I thought I would try the forum.
Filename | DxDiag.txt |
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Description | ||
Filesize |
33 Kbytes
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Downloaded: | 511 time(s) |