PowerDVD full Version
PowerDVD 10 Mark II Version 10.0.2701.51
PowerDVD Trial Verison?
online retail purchase Mark II Ultra version
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!)
DVD110221-01
PowerDVD TR Number (if shown)
TR110301-018
Operating System (including x86 or x64 Bit Version)
Windows 7 Enterprise 64 bit SP1
Do you use administrator or restricted user account?
Administrator
Is your PowerDVD a Retail product or bundles with HW?
online retail purchase Mark II Ultra version
Used VGA
Gigabyte GV-N460OC2-1GI Nvidia Geforce Gtx 460
Used VGA driver version
275.27-desktop-win7-winvista-64bit-english-beta
Used Audio device
NVIDIA HDMI
Used Audio device driver version
HD Audio driver version 1.2.23.3 (275.27-desktop-win7-winvista-64bit-english-beta)
The Audio setting in PowerDVD and in OS (default devices)
(current system setting) (Use HDMI), DENON-AVAMP-1 (NVIDIA High Defintion Audio)
Used ODD drive (full model name and Firmware Version)
LG SATA HL-DT-ST BD-RE WH12LS30 Firmware 1.00
Do you use Amplifier (Model/connection)
DENON, Ltd(DENON AVR791 AVR)
HDMI
Used Display(s)
Panaonic TC-P55ST30
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
HDMI (MiniHDMI to HDMI at video card to AVR)
HDMI (HDMI to HDMI at AVR to TV)
Which display refresh rate do you use while Playback (24/25/50/60/120/...)
HD 3D 1080p, 1920 x 1080 23hz 32 bit
Are you using single or dual monitor environment
single
Are you using clone or extended mode (if use two display)
not using
(3D only) Please provide detail info about 3D setting in PowerDVD
HDMI 1.4 enabled 3D TV (1080P 24Hz)
What kind of Antivirus SW are you using
none, even windows 7 default windows defender is forced off
The detailed issue description
dxdiag 32 attached
bd advisor and bd-3d advisor logs attached
1.Uninstall 270.61 nvidia drivers
2.Restart
3.Uninstall HD audio drivers
4.Restart
5.Uninstall physx
6.Restart
7.Leave 3dtv Play installed
8.Install 275.27 nvidia drivers with custom install and clean installation option
9.Restart
10.Configure 7.1 audio
11.Configure 3d vision for 3dtv play
12.Confirm 1080p 24hz test works in 3d
13.Confirm 720p 60hz test works in 3d
14.Start PowerDVD 10 Ultra Mark II 2701
15.Confirm HDMI 1.4 1080p 24 3d enabled
16.Start 3d blu ray playback in 2d mode
17.Confirm HDMI Hd audio bitstream enabled (settings hard to access when 3d is active and blu ray needs to be playing to enabled the HD audio bitstream)
18.Enable 3d mode
19.Hear sounds but video is always black screen as descbribed by a powerdvd 11 user
Filename | DxDiag32 20110522.txt |
|
Description | DXDiag32 20110522 |
|
Filesize |
34 Kbytes
|
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Downloaded: | 328 time(s) |
Filename | DEBUG_CLDetect_LONGPLAYMCE-PC_2011_05_22_15_18_46.html |
|
Description | BD Advisor 3D 20110522 |
|
Filesize |
14 Kbytes
|
|
Downloaded: | 415 time(s) |
Filename | DEBUG_CLDetect_LONGPLAYMCE-PC_2011_05_22_15_18_30.html |
|
Description | BD Advisor 20110522 |
|
Filesize |
15 Kbytes
|
|
Downloaded: | 398 time(s) |