Hi,

I had the same error code. I use Vista.

I made it work, but I'm not sure how... I don't think the solution can be that easy, but nevertheless it worked when I changed the reading and writing speed from 8x reading/2x writing to 4x reading/2x writing.

I can't show you the logs, I didn't save them.

I spend two days to read a lot of papers / forum. I still can't able to slove it. I did change the speed.

User Name : silvano zanola
Company Name : io
CDKey : MS73252792277646
OS Version : Vista Personal Service Pack 1
C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe : Version 5.50.3209
CBS.dll : Version 7.7.2003

==================================================================

Total physical memory : 4093MB (4191888KB)
Free physical memory : 2604MB (2667364KB)
Memory load : 36 percent

Number of CPU : 4
CPU Name : Intel(R) Core(TM)2 Quad CPU @ 2.66GHz
CPU Speed : 3200 MHz

==================================================================

16.5.2009
Task Type : Disco dati

14:37:04, File(cl_DVDData.cpp), Line(191)
-> Begin burning process
Current drive: <L: HL-DT-ST BD-RE GGW-H20L YL05>
Current writing speed(x): 2.0
====== Disc Info =======
Disc Type: BD-RE
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 11826176LBs
Free Size: 11826176LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/o close disc
Burn option: w/o verify disc
FS type: UDF_250
Burn mode: PACKET_INC

14:37:41, file(cl_DVDData.cpp), line(3056)
-> Begin new track: 1

14:37:41, file(cl_DVDData.cpp), line(3087)
-> Write data

CDVDData: BurnDiscFunc: Error, hr = 4278399232
Last write LBA: 0

14:37:41, file(cl_DVDData.cpp), line(3227)
-> End new track

14:37:41, File(cl_DVDData.cpp), Line(305)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88




can't burn. tryed all on xp sp3 and vista 64 -

Well, not to be redundant or anything but I too have the same problem. I have an HP dv6 1030US Pavillion Notebook and the DVD Suite Deluxe comes bundled with it. I tried Power2Go for the first time last night attempting to burn a data disc using a DL +R DVD from Memorex. Same error comes up.

I searched the internet and found this page from Cyberlink:

http://docs.cyberlink.com/multi/support/answerbox_productfaq.jsp?FID=6761&nProdId=19&nProdVerId=200

It states this is a hardware problem.

So, I called HP and spent about an hour on the phone with them. They burned data successfully to my disc using the Windows built in burning software, so naturally they said the hardware is fine and the problem is actually Cyberlink's software.

On another note, I tried to find my version of the DVD Suite software but, unless I've lost my mind, I cannot figure out where this information is. I do however see the upgrade button quite prominently displayed and easily located ... funny how that is.

I hope that someone from Cyberlink is monitoring these forums and responds soon with a fix for this. I spent half a day on this problem, wasted a DL DVD disc which are expensive and I've had it; my next step will be to uninstall Cyberlink DVD Suite and get Nero if there isn't any response soon.

Best,
Max

I found a fix that worked for me (Windows XP, Optiarc DVDRW AD 7200a drive, burning CDs) at
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=http--supportmicrosoftcom-kb-324129&sliceId=&docTypeID=DT_MICROSOFTKB_1_1&dialogID=45998917&stateId=1%200%2046004743

"This error message may occur if the IMAPI CD Burner service is turned off. To resolve this issue, make sure that the service is running and that it has not been turned off. By default, the service is set to Manual. Start the IMAPI CD Burner service, and then test it by writing to a CD-R or a CD-RW. If the service works, you may have to set the service to Automatic if it does not start in Manual mode. To set the service to Automatic, follow these steps:

1. Click Start, click Run, type services.msc /s, and then click OK.
2. Double-click IMAPI CD-Burning COM Service.
3. Under Service Status, click Start.
4. Try to write data to a CD."

cannot burn disk
although i am using windows vista with power director v7
i have the same problem of part burn also sometime only single burn

i have overcome this by

putting disck in drive then waiting till computor window popup
stating Autoplay
DVD RW DRIVE (D)
I THEN CANCLE BY CLOSING POPUP
THEN PRESS BURN

THIS WILL WORK
for both single and multi disk transfer

i got the same error...
Please help to advise, i try the power 2 go in both XP and Vista OS. Same try to burn BD-R, but fail... waste 3 pcs of BD-R.
The disk band is Verbatim, the drive is LiteON. I select arround 21G data to burn. The error come just on the begining of burn stage.
the error mssge as below,

User Name : Kenny
Company Name : CyberLink
CDKey : MSD646132XXXXXXX
OS Version : Windows Vista Home PremiumService Pack 2
F:\Program Files\CyberLink\Power2Go\Power2Go.exe : Version 6.1.0.3802
CBS.dll : Version 7.7.4810

==================================================================

Total physical memory : 3069MB (3143364KB)
Free physical memory : 1731MB (1773424KB)
Memory load : 43 percent

Number of CPU : 2
CPU Name : Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz
CPU Speed : 1995 MHz

==================================================================

4.9.2010
Task Type : Data Disc

07:16:32, File(cl_DVDData.cpp), Line(199)
-> Begin burning process
Current drive: <H: ATAPI iHBS212 2 5L01>
Current writing speed(x): 2.0
====== Disc Info =======
Disc Type: BD-R Sequential Recording
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 12219392LBs
Free Size: 12219392LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/o close disc
Burn option: w/ verify disc
FS type: UDF_200
Burn mode: PACKET_INC

07:16:41, file(cl_DVDData.cpp), line(3441)
-> Begin new track: 1

07:16:41, file(cl_DVDData.cpp), line(3472)
-> Write data
Last write LBA: 2944

07:17:50, file(cl_DVDData.cpp), line(3629)
-> End new track

07:17:50, File(cl_DVDData.cpp), Line(315)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

This occure due to many reasons that will lead to a reading error. The solution I can suggest you is to clean your cd drive lense by a cleaning CD. If still you face the problem you have to compromise with the speed. just reduce the writing speed 50%.( The burning speed option will be availabe with the burning software). This should have solved your problem.

okay the question is AM I GOING TO EVEN GET A REPLY

I am getting this error on a computer I have had for only 6 months
things were going along quite nicely and then the ERROR!!!


Now I know it is not my burner as I thought according to the FAQ
I tried an external burner and now am getting the same error message
how can I delete this program and then reinstall if it already came preinstalled on my computer??
Need to know ASAP
trying to get space on my computer and need to burn files off.

Hi Teeter,

If Power2Go came pre-installed on your computer, then it should be on a disc that came with the computer in the box.

If you don't have the disc anymore, you can contact the computer manufacturer to get it again.

Follow what rafeeq said, and burn the disc at a low speed. From my experience and research, it doesn't seem to take long for disc burners to start having issues.

Regards,
David

the computer is new, well it is a 6 mo new computer
and I also tried an external burner that I have
and the problem happened on both of them

not sure if I got a disk with purchase
will have to check that out when I get home

thanks for replying
just frustrated!!

Here are details of My PC / Power 2GO

Company Name : CyberLink
CDKey : MS73252792277646
OS Version : Windows server 2003 SP2
C:\Program Files\CyberLink\Power2Go\Power2Go.exe : Version 6.1.0.3224
CBS.dll : Version 7.7.4405

==================================================================

Total physical memory : 2045MB (2094788KB)
Free physical memory : 1161MB (1189356KB)
Memory load : 43 percent

Number of CPU : 2
CPU Name : Intel(R) Pentium(R) 4 CPU 3.00GHz
CPU Speed : 3000 MHz

==================================================================

4.1.2011
Task Type : Data Disc

16:43:15, File(cl_DVDData.cpp), Line(193)
-> Begin burning process
Current drive: <E: HL-DT-ST BD-RE BH10LS30 1.00>
Current writing speed(x): 8.0
====== Disc Info =======
Disc Type: BD-R Sequential Recording
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 12219392LBs
Free Size: 12219392LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/ close disc
Burn option: w/o verify disc
FS type: UDF_200
Burn mode: PACKET_INC

16:43:15, file(cl_DVDData.cpp), line(3267)
-> Begin new track: 1

16:43:15, file(cl_DVDData.cpp), line(329
-> Write data
Last write LBA: 6068928

16:57:06, file(cl_DVDData.cpp), line(3431)
-> End new track

16:57:06, File(cl_DVDData.cpp), Line(307)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

WOW!
I finally got a response
does not make much difference at this point
I no longer have ANY Cyberlink on my computer
moved on to other software...

I've had the same problem and have found a solution.

I was trying to burn a data DVD using Power2go. The info bar at the bottom of the window said that I had about 4500 MB of space, so I added about 4300MB of files to the project. When I tried to burn, I got the error. I tried this on a different computer and got the same error.

Then I tried using BurnQuick and got an error saying that there was too much data - a max of 4000MB could be burnt to a single disc. So I went back into Power2go and reduced the number of files in the project, down to about 3700Mb. When I tried to burn, everything worked fine. I was able to burn a second data dvd by the same method.

Maybe the program is not reading the amount of available space on the disc correctly?

I hope this info is of help to someone.

I am receiving the same error code. This is with burning a BD-R LTH Type 2x speed from Verbatim. The burner has had no problem with DVD-R or DVD-R DL. (The drive has had no problem playing Blu-Ray discs.) The Power2Go software indicates the speed is 2X but does not appear to allow for a slower burning speed. (Previous posts indicated using a slower burning speed). The drop down has only the 2X choice. I was attempting to place around 24G on the disk, and the UI indicated there was still sufficient space. Here is the P2GoLog.txt file:

User Name : Rick
Company Name : CyberLink
CDKey : <omitting here>
OS Version : Windows XP Professional Service Pack 2
C:\Program Files\CyberLink\Power2Go\Power2Go.exe : Version 6.2.0.3714
CBS.dll : Version 7.7.4818

==================================================================

Total physical memory : 1022MB (1046892KB)
Free physical memory : 455MB (466000KB)
Memory load : 55 percent

Number of CPU : 2
CPU Name : Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
CPU Speed : 1866 MHz

==================================================================

20.2.2011
Task Type : Data Disc

17:12:45, File(cl_DVDData.cpp), Line(199)
-> Begin burning process
Current drive: <K: HL-DT-ST BD-RE WH10LS30 1.00>
Current writing speed(x): 2.0
====== Disc Info =======
Disc Type: BD-R Sequential Recording
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 12219392LBs
Free Size: 12219392LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/o close disc
Burn option: w/o verify disc
FS type: UDF_102
Burn mode: PACKET_INC

17:12:45, file(cl_DVDData.cpp), line(3441)
-> Begin new track: 1

17:12:45, file(cl_DVDData.cpp), line(3472)
-> Write data
Last write LBA: 0

17:13:05, file(cl_DVDData.cpp), line(3629)
-> End new track

17:13:05, File(cl_DVDData.cpp), Line(315)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

And I am getting the same error using P2G v6.1.0.3802, writing to a LiteOn iHBS212 BD-RE DL on A Win7 64-bit system with a Core i7 930 (2.8GHz) CPU, Gigabyte X58A-UD5 mobo, 12G DDR3-1600 RAM, and an nVidia Quadro FX3800 graphics card.

What gives? I have plenty enough power and speed for the task, but keep spoiling Verbatim BD-R DL 50G Blu-Ray disks.

Free physical memory : 10185MB (10429940KB)
Memory load : 17 percent

Number of CPU : 8
CPU Name : Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
CPU Speed : 2793 MHz

==================================================================

16.6.2011
Task Type : Data Disc

17:56:33, File(cl_DVDData.cpp), Line(199)
-> Begin burning process
Current drive: <D: ATAPI iHBS212 2 5L09>
Current writing speed(x): 6.0
====== Disc Info =======
Disc Type: BD-R Sequential Recording
Disc Status: Blank, Appendable
Num. of Sessions: 1 Num. of Tracks: 1
Disc Capacity: 24307712LBs
Free Size: 24307712LBs Used Size: 0LBs
========================
Burn option: w/ buffer underrun protection
Burn option: w/o simulation
Burn option: w/ close disc
Burn option: w/ verify disc
FS type: UDF_200
Burn mode: PACKET_INC

17:56:33, file(cl_DVDData.cpp), line(3441)
-> Begin new track: 1

17:56:33, file(cl_DVDData.cpp), line(3472)
-> Write data
Last write LBA: 20302400

19:07:31, file(cl_DVDData.cpp), line(3629)
-> End new track

19:07:31, File(cl_DVDData.cpp), Line(315)
-> Burning Fail, ErrCode: 0xeb020b88

==================================================================

Error Code : 0xeb020b88

Hi,

I just got aware of this issue reports.

please help to provide some more info:

1. Exact Version
2. the SR Number (not CD-Key and can be found in the about box)
3. The DXDIAG log-file of your platform
4. the used writer device
5. name of the used Optical disc


thanks and Br
Michael Technical Support

Werde Facebook Fan

1. Power2Go LEP 6.1.0.3802
2. SR Number CDS100524-01
3. DXDIAG log file not found on computer
4. LiteOn iHBS212 BD-RE DL
5. Verbatim DR-R DL 50GB 6X optical discs

Hi everybody!
just slow down the burning speed to at least half the speed and you will all be fine...!

That is totally self-defeating cutting the speed in half. That is also not the answer to the problem. What I did was clean up my system HD so that I had in excess of 50G overhead and I was able to cache the whole project so there was no interruption in write speed.

I have build Power2Go 6.1.0.3802 that came with my Blu Ray Burner. I tried all suggestions above and still get error code 0xeb020b88. I have not found any patches for this software. First two burns worked flawlessly. I have had three errors at various stages in the burning process wasting three discs afterwards (<$30.00).

OS: Windows 7 x64
AMD Quad Core
4 gigs of ram
Lite-On iHBS212-08
80gig, 10,000rpm hard drive
ASUS M4A785-M AM3/AM2+/AM2 AMD 785G Motherboard

Verbatim Media 50GB 6X BD-R DL Model 97335