I hope somebody can help.
Each time I take a snapshot in PD 9, it deposits one on my desktop but not in my library. When I attempt to import it, I get the following error message:
An error occurred while opening this file in the media library. It may be because the file is broken, an unsupported format, protected video content or for another reason. Try contacting your video provider for a different video format.
These snapshots are also reported broken when I attempt to open them in Paint Shop Pro.
Some useless remedies I've tried:
- shutting down the program and restarting
- rebooting my system
- installing the latest 12/10 patch for PD 9
- saving in each available format (bmp, jpg, png, etc.)
Nothing renders a usable image from this video clip - or any other.
PS: All my text transitions supplied with the upgrade from PD 8 have gone missing as well.
Suggestions?