It sounds like you have multiple issues, and the best thing I can suggest is to try uninstalling PD, then reboot and reinstall it.

If the issues persist, you should contact CL tech support directly from their contact page.

I have kind of a similar problem. PD 365. Just out of nowhere, from one day to the next, in a project that worked perfectly also after the latest update October 1st or 2nd, I have two kind of errors:

1. Media Source Error [Error Code 3]:
A media file in your project may not fully comply with the file format standard, or your system may lack required decoding components for this file.....

2. Media Source Error [Error Code 3]:
same as above when I tireds to export/produce file:

"Export unsuccessful. Please ensurer your graphics card driver is up-to-date, and update to the latest version of Windows Media Player. You can also try to output the production in a different video format".


Fact: graphics card Nividia GeForce RTX 3080 is up to date. System is good enough with 32Gb RAM, and 10GB dedicated video-ram. Windows 11.

I am not using Windows Media player, and if it was an upgrade version available I think it should show up...

I have been using PD since 2015 and I have experienced this kind of problems a few years ago. I am sure there will be a fix, but the question is, why is this happening? This latest software release has caused a lot of trouble.

Quote I JUST downloaded the latest update. I now cannot import files into the program. I get an error that says either the files are corrupt, not supported, my program isn't registered, or I'm not connected to the internet. None of these is the case as everything worked fine until the newest download. ANy ideas

Again the best thing to do is contact CL tech support as I wrote in my response to OP

I have contacted support and am waiting for their response. I am going to delete and reinstall as suggested. The issue is that my project is now past due because of this. That is why I posted here as I don't have any more time to waste. Just praying reinstallation will correct whatever the update screwed up

Quote It sounds like you have multiple issues, and the best thing I can suggest is to try uninstalling PD, then reboot and reinstall it.

If the issues persist, you should contact CL tech support directly from their contact page.

Reinstalling did not work. Is there a way to roll back to the previous version... I'm sure there is not, but I have to get this project completed ASAP. They aren't going to get back to me until sometime Monday, at best, which is going to cost me money.

Quote It sounds like you have multiple issues, and the best thing I can suggest is to try uninstalling PD, then reboot and reinstall it.

If the issues persist, you should contact CL tech support directly from their contact page.

In looking at a facebook page, I found a link to rollback to a previous version
I can't seem to post it here. If I can find a way to send it privately, I will do so in a minute

Quote I have kind of a similar problem. PD 365. Just out of nowhere, from one day to the next, in a project that worked perfectly also after the latest update October 1st or 2nd, I have two kind of errors:

1. Media Source Error [Error Code 3]:
A media file in your project may not fully comply with the file format standard, or your system may lack required decoding components for this file.....

2. Media Source Error [Error Code 3]:
same as above when I tireds to export/produce file:

"Export unsuccessful. Please ensurer your graphics card driver is up-to-date, and update to the latest version of Windows Media Player. You can also try to output the production in a different video format".


Fact: graphics card Nividia GeForce RTX 3080 is up to date. System is good enough with 32Gb RAM, and 10GB dedicated video-ram. Windows 11.

I am not using Windows Media player, and if it was an upgrade version available I think it should show up...

I have been using PD since 2015 and I have experienced this kind of problems a few years ago. I am sure there will be a fix, but the question is, why is this happening? This latest software release has caused a lot of trouble.

Quote It sounds like you have multiple issues, and the best thing I can suggest is to try uninstalling PD, then reboot and reinstall it.

If the issues persist, you should contact CL tech support directly from their contact page.

I too have the same issues. The update removed the downloads that I had previously made. We are paying for something that is broken and I think rather than the customer uninstalling and reinstalling, etc. etc. the company should create a quick fix to get this mess cleaned up. I think in the long run, customers will be lost if this isn't taken care of soon, me being one of them

Quote

Same issue. So frustrating. I have spent the whole day trying to find the issue with my internet and then with my files. I was able to use all of this up until yesterday and then boom all gone.

This answered my question