We'll need a lot more information to help. To start, please follow the steps in the Read Me Before Posting guide and attach the DxDiag test results so we can see the important technical details of your system.

How long is the video you're trying to produce, and what kinds of edits are on your timeline? For example, speed changes, adding CLUTs (Color Look-Up Tables), lots of FX?

Hi, Please find attached my dxdiag file. the video is 28 minutes long. It has only photos and PowerDirector transistion effects in between photos, and music searched from library. Last music is shortened to match the ending (but the stuck never went until that point).

Please help.

I wouldn't think it would take more than 15-20 minutes to produce a video like that on your system. Maybe less than 10, so something is clearly going wrong - unless you're producing to HD or higher resolutions of H.265/HEVC or WMV - as your system doesn't have hardware encoding for those formats. You shouldn't have a crash though.

The first thing I'd suggest would be to update your video drivers for your nVidia 940MX with the version that was just released today, and also to update your Intel HD 620 driver with the most recent version from Dec 29 2022.

If you have trouble installing OEM drivers on your laptop, you'll have to stick with your current drivers as those are the most recent ones shown on your device's support page from Lenovo.

I also see plenty of system craashes at teh end of your report, and often those are caused by problems with your Windows installation. Please try running Lenovo's Easy troubleshooter and see what it can find.

You can also run the two commands shown in bold here to manually run a diagnostic.

You also may want to use the Profile Analyzer and see if it can suggest an ideal output format to speed things up.

Hi, Thanks for the inputs but unfortunately it didn't help either.

I installed NVIDIA gforce and the experience center. Intel says that driver isn't needed. I installed Intel's scan and upgrade tool, it said all drivers are up to date. I checked on windows upgrade, nothing pending there either. I ran 2 command prompts, both said its all ok.

This time I ran and it stopped at 19 minutes around after running for 5 hours.

What else can I do?

Again, my video is just a bunch of pictures each running for a few seconds and there are transitions and background music with titles on each photo. I am trying to produce in 4k default settings and it is not working. I also tried to export in minimum settings but that crashes too (though quicker than 5 hours).

Please help.

I'm sorry but the issue is clearly with your computer and there's nothing else quick & easy that I can suggest.

I'm happy to produce the project for you if you'd be willing to use File | Pack Project Materials and save it to a folder on OneDrive or Google Drive. I imagine I'd have it downloaded and produced in a few minutes and would put the produced video in the same cloud folder for you.

I can provide you with a link to my OneDrive if you don't have easy cloud access. Just send me a Private Message and I'll take care of it

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

If you're not comfortable sharing your project, I've thought of two other ways you might be able to proceed.

The first is to download the free PD365 trial and see if it will produce your project to HD in a reasonable amount of time. The trial version can't produce to 4K and has other limitations, but if it works you can buy PD21 (lifetime license) or PD365 (subscription version) and gain access to 4K producing and no limitations. If this is the only project you need to produce, you can request a full refund within 30 days.

The other option is to install PD16 on another PC and produce the project that way.

Hi,

I did actually buy PowerDirector, hence my frustration was even more.

I have been trying to figure it out. Unfortunately I couldn't find what is wrong with my computer, thus I don't know what to fix in it. Alternatively, I broke up my video to multiple 3 minutes videos. And then I kept merging 2 or 3 of videos together until I got all of them merged. I was able to produce in 4K.

Here is the output: https://www.youtube.com/watch?v=FSCJ213TIdc

I video does appear glitchy at several points where there were meges. The problem I could understand is probably with the way PowerDirector manages the memory. The system goes to crash and it fails to show any error message, it just goes to silent non responsive. The remaining timer keeps on increasing instead of decreasing.

The developers should review how memory is managed when there are sounds, transistions and titles. At least it should properly crash and show an appropriate error message of what the problem is, so that users can find a solution.