PowerDirector 365 Subtitle window disappears on extended screen

krisci3

Newbie Joined: May 04, 2020 18:13 Messages: 2 Offline

Solved by

Jan 19, 2023 16:34

First post but longtime user.

I have a strange situation arising when using PowerDirector 365 subtitles on an extended screen. When I open the subtitle list and try to add a new subtitle, the list disappears, and a small white box appears in which to type the text. The subtitle appears just fine on the timeline and preview windows, it's just that the list of subtitles is not there.

When using the program on the built in laptop screen, everything works like normal, and I can see the list of subtitles. All drivers and software are current. This seems to be a recent development as I used to be able to use the extended screen normally. Anyone seen this before?


Filename	Powerdirector subtitles 1.jpg	Download
Description	Empty subtitle list
Filesize	100 Kbytes
Downloaded:	5 time(s)


Filename	Powerdirector subtitle 2.jpg	Download
Description	White subtitle window
Filesize	84 Kbytes
Downloaded:	4 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Jan 20, 2023 16:58

Please follow the steps in the Read Me Before Posting guide to run the DxDiag test with your external monitor connected. You can also try adjusting Windows' display scale setting with the external monitor selected and see if that helps

krisci3

Newbie Joined: May 04, 2020 18:13 Messages: 2 Offline

Jan 20, 2023 17:27

Thanks for the suggestion. It did not seem to work in my case.

Oddly, when I resize the timline or preview windows, the subtitle list appears, but as soon as I click on the screen, it vanishes! Please find attached the DxDiag file.

BTW, I'm using version 21.1.2401.0

Filename	krisci3 DxDiag.txt	Download
Description
Filesize	104 Kbytes
Downloaded:	67 time(s)

This message was edited 1 time. Last update was at Jan 20. 2023 17:29