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PowerDirector 365 Subtitle window disappears on extended screen
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krisci3 [Avatar]
Newbie Private Message Joined: May 04, 2020 18:13 Messages: 2 Offline
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First post but longtime user.

I have a strange situation arising when using PowerDirector 365 subtitles on an extended screen. When I open the subtitle list and try to add a new subtitle, the list disappears, and a small white box appears in which to type the text. The subtitle appears just fine on the timeline and preview windows, it's just that the list of subtitles is not there.

When using the program on the built in laptop screen, everything works like normal, and I can see the list of subtitles. All drivers and software are current. This seems to be a recent development as I used to be able to use the extended screen normally. Anyone seen this before?
[Thumb - Powerdirector subtitles 1.jpg]
 Filename
Powerdirector subtitles 1.jpg
[Disk]
 Description
Empty subtitle list
 Filesize
100 Kbytes
 Downloaded:
5 time(s)
[Thumb - Powerdirector subtitle 2.jpg]
 Filename
Powerdirector subtitle 2.jpg
[Disk]
 Description
White subtitle window
 Filesize
84 Kbytes
 Downloaded:
4 time(s)
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optodata
Senior Contributor Private Message Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8074 Offline
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Please follow the steps in the Read Me Before Posting guide to run the DxDiag test with your external monitor connected. You can also try adjusting Windows' display scale setting with the external monitor selected and see if that helps

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krisci3 [Avatar]
Newbie Private Message Joined: May 04, 2020 18:13 Messages: 2 Offline
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Thanks for the suggestion. It did not seem to work in my case.

Oddly, when I resize the timline or preview windows, the subtitle list appears, but as soon as I click on the screen, it vanishes! Please find attached the DxDiag file.

BTW, I'm using version 21.1.2401.0
 Filename
krisci3 DxDiag.txt
[Disk]
 Description
 Filesize
104 Kbytes
 Downloaded:
13 time(s)

This message was edited 1 time. Last update was at Jan 20. 2023 17:29

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