PowerDVD22 Suddenly won't play UHDs

Render400

Newbie Joined: Nov 03, 2022 14:31 Messages: 2 Offline

Solved by

Nov 03, 2022 14:38

Just a few months ago I was happily using PowerDVD 22 to watch UHD discs but I just tried again today and it no longer works. When I try to play the disc itself I get error code 01003 and when I try to watch a ripped back up copy I just get a black screen.

I don't want to hear how my hardware is not compatible. Just a few months ago I watched the entire Godfather trilogy, The Road Warrior and The Prestige and they all worked fine.

Please can somebody help me?

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Nov 03, 2022 21:08

It sounds exactly like what is noted in the below post about SGX being removed from Intel drivers and Windows in newer updates. Did you update your Windows or Intel driver recently?

https://forum.cyberlink.com/forum/posts/list/85973.page

They decided to remove SGX from their hardware content protection, so UHD BDs won't play anymore on PCs since it is a requirement.

It also could be that you have two GPUs but somehow the GPU configuration changed to make the main GPU switch to one another, which is not compatible for UHD-BD playback. See this faq:

https://www.cyberlink.com/support/faq-content.do?id=19797

Maybe provide the requested DXDiag file so we can see if there was a recent update. Also run the CyberLink BD advisor as well for more insight. It also could be something else...

https://www.cyberlink.com/stat/bd-support/enu/index.jsp

Dave

This message was edited 1 time. Last update was at Nov 03. 2022 21:29

Render400

Newbie Joined: Nov 03, 2022 14:31 Messages: 2 Offline

Nov 05, 2022 05:54

Quote It sounds exactly like what is noted in the below post about SGX being removed from Intel drivers and Windows in newer updates. Did you update your Windows or Intel driver recently?

https://forum.cyberlink.com/forum/posts/list/85973.page

They decided to remove SGX from their hardware content protection, so UHD BDs won't play anymore on PCs since it is a requirement.

It also could be that you have two GPUs but somehow the GPU configuration changed to make the main GPU switch to one another, which is not compatible for UHD-BD playback. See this faq:

https://www.cyberlink.com/support/faq-content.do?id=19797

Maybe provide the requested DXDiag file so we can see if there was a recent update. Also run the CyberLink BD advisor as well for more insight. It also could be something else...

https://www.cyberlink.com/stat/bd-support/enu/index.jsp

Dave

Are you telling me that Intel and/or Microsoft deliberately disabled the playback of UHDs in their latest software "updates"?! That is the most galling, ridiculous thing I've ever heard! That's not a update, that's a downdate, or downgrade!

I'm absolutely furious.

Thanks for the explanation.

The whole reason I use my PC to watch UHDs in the first place is because every 4K player, including Xbox SX, is noisy as hell when the disc is spinning. I would use Leawo Media Prof to make a "back up copy" on my hard drive and watch that with no noise. A Lossless MP4 is, for all intents and purposes, the exact same thing, essentially.

This message was edited 2 times. Last update was at Mar 23. 2023 20:33

the King

Senior Member Joined: Jun 30, 2010 04:10 Messages: 296 Offline

Nov 20, 2022 20:59

Quote

Are you telling me that Intel and/or Microsoft deliberately disabled the playback of UHDs in their latest software "updates"?! That is the most galling, ridiculous thing I've ever heard! That's not a update, that's a downdate, or downgrade!

Exactly, unfortunately Intel even has removed SGX support from 12th Gen Core CPU, and AMD never support UHDBD playback from day one.

This message was edited 1 time. Last update was at Nov 20. 2022 20:59