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Crashes When Using Some FX'S
Onboardtheisness [Avatar]
Newbie Joined: Feb 28, 2012 05:05 Messages: 4 Offline
[Post New] Oct 28, 2022 14:38
During edit the program crashes off completely. It does this when I try using tracker or FX blur.
I seem to not be able to use any blur fx when in tracker window too and several other FX like vignette (focus)
I have just purchased a full year subscription and not happy that Im unable to use the effects. And especially that it is crashing my work too! I downloaded the software. please can you tell me how to correct this as soon as possible?

I have never had this problem before in previous subscriptions. its only since installing the latest software.

Thank you.


365 essential subscribed for full year.
[Thumb - Blur fx 2.jpg]
 Filename
Blur fx 2.jpg
[Disk]
 Description
 Filesize
95 Kbytes
 Downloaded:
1 time(s)
[Thumb - vignette 1.jpg]
 Filename
vignette 1.jpg
[Disk]
 Description
 Filesize
348 Kbytes
 Downloaded:
0 time(s)

This message was edited 2 times. Last update was at Oct 28. 2022 14:54

PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Oct 28, 2022 14:58
Quote During edit the program crashes off completely. It does this when I try using tracker or FX blur.
I seem to not be able to use any blur fx when in tracker window too and several other FX like vignette (focus)
I have just purchased a full year subscription and not happy that Im unable to use the effects. And especially that it is crashing my work too! I downloaded the software. please can you tell me how to correct this as soon as possible?

I have never had this problem before in previous subscriptions. its only since installing the latest software.

Thank you.


365 essential subscribed for full year.


Hi,

Just to avoid any confusion, can you specify exactly which version of PDR you are using?

https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392512

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
Onboardtheisness [Avatar]
Newbie Joined: Feb 28, 2012 05:05 Messages: 4 Offline
[Post New] Oct 28, 2022 15:05
Quote


Hi,

Just to avoid any confusion, can you specify exactly which version of PDR you are using?

https://forum.cyberlink.com/forum/posts/list/97579.page#post_box_392512

Cheers
PowerDirector Moderator



I'm using PD 365 version 21.0.2123.0
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Oct 28, 2022 15:11
Quote



I'm using PD 365 version 21.0.2123.0


Hi,

I run PDR365 Business 2214. Just check with CAM for an update, I believe the latest is 2214, released a couple of days ago. Might be worth a try and see if that cures it??

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
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