Just to confirm that I have the exact same error; no audio at all in PowerDVD 10 Cinema mode.

Windows7, Realtek HD audio, SPDIF.

I checked my windows Task Manager; when you switch to Cinema mode, a different .exe is run and the Classic .exe is shutdown. It is some kind of bug in the Cinema mode executable, it has to be.


PowerDVD 9; no problems in any mode. I noticed that the settings "output" box is BLANK in PowerDVD 9 btw, whereas in PD 10 the output setting is "SPDIF bypass" and cannot be changed. This could be (part of) the problem in 10.

Please fix this.

Thanks, Paul.

Quote: Hi David,
I welcome your comments (as Kevin does) on this thread as they're informative and helpful. I would very much like you to continue posting here.

I and Michael have the ability to remove posts which attack and cause disruption. Should we or I feel it necessary to remove any posts you draw to our attention, I will certainly consider taking action.

ALL CONTRIBUTORS: Please read:

..... Topics or replies with attacking or illegal messages will be deleted by the forum management directly.

You all agreed to abide by this and other forum rules.

The CyberLink forums are NOT a place to advertise or promote rival software in any shape or form. Desist from posting such.

I take a firm approach that will upset some. I don't offer compromise when a transgression takes place.

I know you all can express yourselves with eloquent use of language and description - a "be smart and not dumb" approach which is ok to write and read.

Michael and I look for issues to be resolved speedily for the end user (if possible). We encourage members to help each other, while we (I hope Michael agrees to this) will make sure we'll intervene as speedily as possible.

Thank you for your time.

Dafydd
[Moderator]

While I partly agree with these sentiments. It doesn't really excuse David's obnoxious posts.
I won't try to pick apart everything he said. But most of it was completely unhelpful and would be a distraction to a Cyberlink technician trying to get to the bottom of this problem.
Your comforting comments directed towards David makes me think that you never read any of his posts which on one occasion read like a Peter Cook monologue !
Are you saying that any silly bugger can post anything they like on these forums and wind up as many people they feel like ?

BTW. The guy who said that everything on this thead is NOT about the sound issue with PowerDVD . How crazy is that ?
rant over. Now I'll try and fix my PowerDVD 10 sound issue !

Hopefully the fact that part of this thread devolved into a silly argument hasn't detracted from the fact that this is a real problem that a lot of people are experiencing. I've seen several people on the AVS forum reporting the same issue.

It seems like it must be a glitch in the cinema mode version of PowerDVD 10. It's happening on multiple hardware configurations and everyone who has the problem reports that their audio works fine in classic mode. I can attest to the same problem, audio is fine in classic mode, no audio at all in cinema mode. It seems to affect both S/PDIF and HDMI and no combination of PDVD and OS settings configuration make any difference.

There seems to be one guy who got it working by uninstalling other software, I've never had any of those things installed and cinema mode has never worked for me on PowereDVD 10, although everything worked fine in PowerDVD 9. It also appears that it is once again not working for the one guy who reported that he got it working.

Clearly PowerDVD 10 can operate properly on my hardware configuration because it does in classic mode. Cyberlink please figure out the glitch in cinema mode and fix it for those of us who enjoy using it!

Thank you.

How can you realease something, call it Mark II and still you haven't fixed a major issue like THERE IS NO SOUND.

It should be Mark -1.

Please give this some attention Cyberlink people! I have sent all my info to tech support but nothing happens.

After a month of trying to sort this out (because Cyberlink haven't) I'm outer here. Off to TotalMedia Theatre.
Bye

I'm talking to Cyberlink techs and giving them all information they are asking about. I hope they can resolve it.

Same here, no sound in Win 7 MCE, my mate has the same issue, so put us down for 2!

I have x32 Win 7 MCE - PowerDVD Ultra - ATI 5450 Graphics, but using a Terratec Soundcard (using Dogberts C-Media SPDIF Drivers) output - I dont have a HDMI amp!

My mate has:

x32 Win 7 MCE - PowerDVD 10 Ultra - ATI 5450, using the ATI HDMI audio (which is a Realtek chipset I guess)

Done all the suggestions - untick exclusive mode on the Audio devices, installed latest PDVD patch etc etc.

BUMP!! ANY CLUE WHEN THIS WILL BE FIXED........????? The internet is buzzing with this now......

PLEEEASE

Dear Ted,

sorry but there are so many different issues in this thread - please describe in detail whats the issue (step by step) and post a DXDIAG Log file as Text attachment.

thanks and greetings
Michael Technical Support

Werde Facebook Fan

Hi Michael,

Thanks for the speedy reply!

I will do a DXDiag when I get home.

My issue is PowerDVD works great standalone in Win 7 desktop, plays pretty much anything.

however

Within Media Centre, which is where I use it most, as it is a dedicated Media PC, I have no sound when inserting either a physical DVD disc or Blu-ray disc.

It recognises the disc, MCE prompts whether to use either Media Center or PowerDVD for playback

I choose PowerDVD, PDVD then starts, I get the MCE PDVD splash screen etc with the large blue circle, (should it play any launch sound here?) the DVD spins up, the DVD root menu appears, it plays the menu video but I have no sound. I can choose to play the film, where it should switch to DolbyD but again no sound is output.

I checked all the Audio settings in PDVD MCE mode - it is set to use 'SPDIF', and the box below says 'SPDIF bypass' (but I can't change that), these settings are correct as I use exclusively SPDIF into my Denon amp.

I have tried changing it to 'Use System Default' (which is SPDIF anyway), but no difference.

For Info: as its a MCE box, it has little software installed on it, but it DOES have the Shark007 codec pack installed, and Media Browser for organising my film collection, as I guess do many other HTPC pc's out there.

My issues are solely with inserting an actual disc within media center. I'm not bothered about bitstreaming lossless audio etc as my amp can't handle that, I'm just trying to get normal Dolby Digital or BluRay DTS working within MCE. (well I guess that initial menu audio is usually just 2 ch anyway, I just get no sound at all)

All the usual MCE sounds work fine, I also use this MCE PC with a TV card and Live TV, this too works fine

Hope this clears up any confusion, and again, thanks for the reply.

Cheers TED

Dear ted,

thanks for clear and precise explanation

wait your DXDIAG and then will try to reprodce here.

br
michael Technical Support

Werde Facebook Fan

Hi Michael,

Here is the DXDIAG.txt report as requested.

For further info - my soundcard is a Terratec Aureon 5.1 Fun Pci card - cheap & cheerful I know, but only using it for optical SPDIF pass thr to my Denon AVR-1803 amp. Always worked flawlessly for everything else.
It was recommended many times on AV Forums, as an inexpensive but excellent SPDIF solution.
I'm using 'Dogberts' drivers to push all output to SPDIF only (cut down drivers) see Dogberts pages here:
http://code.google.com/p/cmediadrivers/

As mentioned before - using Win 7 with Shark007 codec pack.

Hope this helps to get to the bottom of the problem,

Best Regards, TED

Hi Ted,

please try this:

- disable onboard Audio (also in BIOS)
- enable external Audio device SPDIF as default audio device
- try again

Br
Michael Technical Support

Werde Facebook Fan

Hi Michael,

Thanks again for the swift reply.

I thought I had disabled the onboard HD Audio already (I cant see it as an available audio device in Win 7 sounds applet), but I will double check to see if it is disabled in the BIOS, as I know it CAN be disabled there.
I'm not using the onboard audio as it had no digital out.

Are you asking this because you see it in the DXDiag.... here?

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA68&SUBSYS_AA68174B&REV_00\4&F96EF3E&0&0108
Driver: C:\Windows\system32\DRIVERS\hdaudbus.sys, 6.01.7600.16385 (English), 7/14/2009 00:50:56, 108544 bytes

If thats the case, it definately seems to be able to be seen by the OS.... strange.

The SPDIF already is the DEFAULT audio device according to Win 7 (it has a green tick on it)

I will check when I get home.

Regards, TED

Sorry - just remembered - as I have a ATI5450 GF Card - that too has a HD Audio device (via HDMI), but I disabled that too in Win 7.

TED

I've got the same issue as Aval0n and everyone else here. There's no sound in Cinema Mode.
I've a ASROCK ION 330 HT BD.
Whit PDVD9 on MCE is all Ok, sounds by SDIF on ampli.
Whit PDVD10 in cinema mode there's no sound , classic mode is all ok.

Hi Michael,

I checked my settings last night.

The onboard audio IS already disabled in the BIOS - and there is no sign of it in Device Manager or Sound Applet.

The Ati 5450 Graphics card HDMI Audio device is disabled in Device Manager. (it has the down arrow)

The SPDIF out device is already set as the deafult playback device - it has a green tick on it.

So no further forwards really.

TED

Hi
PowerDVD 10 Ultra markII

I strongly feel to join this thread. I experience the same issues as quite many people at this forum, and other forums I have visited. A short summary of the problem is this:

Normal mode=sound,
Cinema mode=no sound

I have the shark codecs installed, but the problem seems to be the same even if I uninstall them. I have tinkled quite a bit with this problem.

This problem might be solveable by changing something in my software/hardware config, but as long as it seems to be only with PowerDVD in cinema mode me and others experiense sound issues, I believe the root cause must be in the code for cinema mode.

My conclusion is: Problem is with cinema mode.

I currently have no access to my computer due to holidays, or else I would have given a specific fault description and posted a DXDiag file, but I felt for joining this thread to increase pressure on Cyberlink to help solving this issue.

It's a major issue for me cause I use 7MC in combination with PowerDVD to view BluRay movies. Since PowerDVD only starts in cinemamode from mediacenter the options are like this:
Cyberlink sort out their problems=everything is OK
Problems keep on = Bye bye Cyberlink (to bad cause You make great software)

Best Regards Torstein W7 pro x64
Ati 4870
Core i7 920
Gigabyte GA-X58A-UD3R, X58
Corsair XMS3 DDR3 1333MHz 6GB ram

Hi,

I Have exactly the same problem with PowerDVD 10 MII.
No sound in cinema mode.
sound ok in normal mode.

However, the DVD player integrated in windows media center works (microsoft's one), but not the powerdvd plug-in.

I have the win 7 shark codec pack installed but even after uninstalling them and reisntall Powerdvd, it does not change anything.

No clue about this problem ?

My config :
Windows 7 Pro 64bit
4 Go Ram
ATI Radeon 5770 / catalyst 10.7
Creative X-Fi platinium plug in analog to 5.1 speakers (I a m not using the HDMI out of the radeon)
Integrated sound chip on motherboard is desactivated in BIOS

Oliver

Dear Oliver,

we are investigating this issue - can you please post your DXDIAG as attachement to this thread?
currently we are trying to collect more HW info about this issue as it seems not related to all platforms.

BR
Michael Technical Support

Werde Facebook Fan

Here you are :

Hi Oliver,
please make sure to use latest audio drivers for the X-Fi

Br
Michael Technical Support

Werde Facebook Fan