I can confirm this. The only setting I have is "USE S/PDIF" and it works in classic mode but not in cinema mode :/

Windows Vista 32-bit
Audio device onboard Realtek ALC889A
latest driver
connected to reciever with optical s/pdif
I connect my computer to my TV with HDMI.

It works fine in PowerDVD9 Cinema but not in PowerDVD10 Cinema.

help! bump.

We can't be the only ones experiencing this? And it must be a error with the software since it works fine in PowerDVD 9 Classic + Cinema and in PowerDVD 10 Classic.

Greetings,

I tested Cinema mode and got different results. Prior to switching to Cinema mode, I had the audio settings of PowerDVD 10 Ultra set as follows in the Classic mode:

Speaker Environment = "Use S/PDIF"
The encoded digital audio stream flows out the optical S/PDIF port of my Turtle Beach Montego DDL sound card to the Dolby Digital / DTS processor in my external sound system.

Output Mode = "DTS Mixing"
I prefer a DTS sound stream because it has slightly higher fidelity than a Dolby Digital stream.

After switching to the Cinema mode, my external processor reported that it was no longer receiving a DTS signal. Plus, all of the sound channels appeared to have collapsed into a mono signal that came out of all of my speakers. For example, the voice of an actor in the center of the screen which normally would come out of the center channel only, now came out of every speaker (the left, center and right front and the left and right rear). The sound level was also louder.

This is the first time that I've ever used the Cinema mode so I don't have any experience with it. Judging by the audio problems, I won't be using it any time soon.

Kind regards, David

Yeah I don't think this is a case of user error. PDVD10 has actually got some sort of bug... My audio is set to "Use HDMI" and "PCM decoded by PowerDVD". It stays that way for both modes.

It was funny because at first I thought it was a problem with Media Center 7 because I would get no sound when I played a disc from within it. I would then open up PDVD10 and I WOULD get sound.. Then I found out that leaving Media Center completely out of the picture... Classic mode gave sound but when I switched to Cinema mode the sound disappeared.

I hope this gets some attention from the dev scene.

Greetings, again.

The reason I think you're not seeing many reports of problems is simply because most users are not using Cinema mode. I never do. At 1920 x 1200 pixels, my display has plenty of resolution to use the Classic mode and I can still see the controls well when I sit back to watch a movie. If I'm sitting so far away from the display that I need Cinema mode, then IMHO, I'm too far away.

Plus, have you ever paid attention to the way PowerDVD switches between modes while a movie is playing? It appears to shut down and then restart. Even the blu-ray disc appears to stop and reload. This makes me think that the Classic mode and Cinema mode are two separate programs---or at least two separate code modules (perhaps a DLL).

If this is true, then it doubles the work that the CyberLink programmer(s) must do whenever they make a change. In effect, they would have to code the changes and debug them in two different programs. As a programmer, myself, that is a nightmare scenario. If it is true, I wonder why they can't do both modes with one program or DLL and have a much smoother transition. Strange!

Kind regards, David

Yes, they are two different programs. We know that

And I have/and want to use Cinema mode since I am running PowerDVD on a HTPC with 1920x1080 resolution on a 50". With that high resolution it is hard to read settings. And it's not only because of readability you use Cinema mode. the mode is specially made for HTPC:s where you use a remote to navigate. I do not use a mouse and keyboard to navigate PowerDVD, I use my Harmony Remote and then PowerDVD Cinema Mode is perfect!

Maybe I should mention that I can only access the options for Dolby Digital processing and DTS processing when I'm in classic mode. When I enter Cinema Mode I can only choose from System Default and S/PDIF, no other sub options are available here. (Still talking about cinema mode in PowerDVD 10 of course )

Hi John,

I'm sorry if I gave the impression that I think the Cinema mode is useless. I was only refering to my situation---it isn't helpful to me. My displays are direct-view LCD screens and I have no trouble viewing the controls in the Classic mode and prefer them because they have more features. But CyberLink obviously needs to fix it for its customers that do use it. And I think we've demonstrated that it is broken.

My entertainment system (i.e. "HTPC") is used for much more than watching movies. It has two displays with a total desktop size of 3840 x 1200 pixels. They are calibrated wide-gamut displays (I used to teach Photoshop to media photographers). One display is used to view movies (via blu-ray), HDTV (via a FusionHDTV7 dual express tuner in the PC) or photo/video editing. The other display is used for web browsing and software development (I develop software for the audio and photography industries) that sometimes needs to be tested on the system. When my work doesn't demand my full attention, I'll often have a movie or HDTV on while I'm working.

This is why a remote control is a secondary input device for my system. My main input devices are wireless RF keyboards and mice from Logitech. Plus I also have a Wacom tablet.

My "home theater" is really my audio lab which is an LEDE (live-end, dead-end) acoustic space like you'll find in a pro recording studio. However it was also designed with video in mind and is carefully designed to avoid color and lighting problems.

While I think my system is rather uncommon, I also believe that most users of PowerDVD use their computers as more than a dedicated HTPC and I don't think that very many of them are using the Cinema mode. The lack of posts about the Cinema-mode audio problems supports this. But, again, CyberLink needs to fix it and the best way (in my view) is to begin by combining the Classic and Cinema UIs into a single program. They would be nothing more than shells to contain the UI controls and displays.

Kind regards, David

Honestly,

The reason I'm even concerned about cinema mode is because I use my HTPC to run TV using media center 7. When you install pdvd it seamlessly adds blu-ray playback from the MC7 enviornment. The only hitch... you guessed it... it's cinema mode only. Everything is controlled via harmony remote. Otherwise this would be a non-issue for me.

The important think to note here is in PDVD9 this was not a problem. So it's not the usual case of user error. I hope this gets some attention from the devs as it would be a pitty to have to revert to powerdvd9.

It's a game of cat and mouse with trying to keep the software updated to play the blu-rays my wife gets every month from netflix. PDVD10 seems to play them all so far and the BIG plus for me is that it natively supports .mkv playback! Which means I can leave my desktop resolution to 24hz and have the MC7 res @ 60hz. That way it will play all the TV h264 @60hz and PDVD picks up the native desktop res @ 24hz for blu-ray and mkv playback.

I've got the same issue as Aval0n and everyone else here. There's no sound in Cinema Mode. I can can switch it back mid-playback with the button on the upper right, and sound returns instantly.

I have both Power DVD 9 and Power DVD 10 installed, and only 10 exhibits this issue.

Quote: ... The reason I'm even concerned about cinema mode is because I use my HTPC to run TV using media center 7. ...

Hi Aval0n,

I forgot about the Windows Media Center. I gave up using it a while back because of a limitation with regard to my system (there was no way to stop live video from streaming through the hard drive which prevented me from using it at the same time as other hard-drive-intensive applications). But many folks are using the Windows Media Center nowadays and the Classic mode of PowerDVD won't mesh with it very well.

I expect that Windows Media Center compatibility complicates things for CyberLink when they want to add features beyond its scope. That may be the reason why they were forced to create two different programs.

Kind regards, David

bttt

Seriously... This is a big enough problem that you'de think it would get some sort of attention or address from SOMEONE from Cyberlink.

How can this issure just be ignored? I't a pretty serious issue imo

Hello again,

Please forgive me for stating the obvious, but have each of you contacted CyberLink Tech Support? If you haven't, click on the "Customer Support" command in the "Support" menu at the top of the webpage. Then click on the "Contact Technical Support" link in the left sidebar of the "Technical Support" webpage. The link will take you to the "Technical Support" webpage where you can submit a request for support.

Please don't get frustrated if you don't get the response you want here in this forum---these community forums are completely voluntary and the purpose for them is for us users to help each other.

From time to time, a CyberLink moderator will respond here but it is not guaranteed. The real place to get help about a defect in PowerDVD (which we've all clearly demonstrated with regard to sound and the Cinema mode) is to contact the official Tech Support folks at CyberLink.

If they don't respond in a timely fashion, then you have every right to get mad. And they're the ones who you should send follow-up messages to if they fail to respond.

Kind regards, David

I have now sent a message to Technical support. Let's see what they have to say

Hi,

sorry - but I can still not reproduc those issues in my environment.

can you please describe in most detail how your cabeling situation is? (TV/PC/AMP)?

BR
Michael Technical Support

Werde Facebook Fan

Thank you for your reply!

My PC is connected to my 50" Plasma with HDMI via GeForce 9500GT with the latest drivers.

My Audio i connected to my AMP with optical cable from my mb (Gigabyte 73PVM-S2H) with the latest Realtek drivers installed.

So:
Video (PC->TV): HDMI
Audio (PC->Reciever/AMP): Optical