Hi,

we will have a look into this and will try to reproduce it in our QA

please stay tuned
Br
Michael Technical Support

Werde Facebook Fan

Hi,

can you please post your DXDIAG log file here

Thanks and Br
Michael Technical Support

Werde Facebook Fan

Sure, file is attached.

I'm having the exact same annoying problem. It didn't happen with PowerDVD 9.x. Here's my dxdiag, if it helps.

Instead of unplugging the second monitor, it also works if you just disable multi-monitor, or if you duplicate the display instead of extending the display...but then, that's not really the point of the dual-monitor setup.

I've tried with 3 versions of the nvidia drivers...191.07 (WHQL), 196.21 (WHQL), and 197.25 (beta), all the same results.

thanks - forwarded to QA team Technical Support

Werde Facebook Fan

"CyberLink PowerDVD 10 is not optimized for this screen resolution and will now close."

It all started with PowerDVD 9 build 2320. I was having an issue with a movie not playing so I checked and there was an update to build 2528. This build also states that it will add HD audio playback which I'm looking to do soon as Denon makes a 5811 or 4811 with HDMI 1.4.

Build 2320: Works as it should with any screen configuration I've tried as do all previous version of PowerDVD I have used over the past 4 years or so. 7,8,9...

Build 2528: Gives the error if one of the two displays that I have are in portrait mode.

As I feared, PowerDVD 10 also has this bug.

I've been struggling with CyberLink support(?) for about a month now. It took many replies to get them to kind of understand the issue. I asked many times to escalate the issue to someone more knowable but they just keep telling me things like:

Reinstall PowerDVD 9 build 2320.

Reinstall PowerDVD 9 build 2320 and upgrade it to 2528.

Install this full version of PowerDVD 9 build 2528.

Set the resolution of your PC to 1024*768 before installing the software.
We normally suggest our customer to use the PowerDVD 9 Ultra under administrative privileges and use the software in 1024x768 screen resolution.

I understand that you are using CyberLink PowerDVD 9 Ultra and you are only able to playback of Blu-ray Disc's under 1024x768 resolution. In response to your concern, I suggest you to visit the link given below to install the latest patch 2528 and check whether you are to play the HD movies in 1920x1080 screen resolution.

In response to your issue please note that though the system is Blu-Ray capable, however the Graphics card "ATI Radeon HD 5900 Series" Drivers do not support the RGBOverlay technology thus giving errors with Blu-Ray playback. OMG!

In regards to your concern, I would like to inform you that I have checked the Display Devices Current Mode of the DxDiag.txt and found that your current mode is Current Mode: 1920 x 1200 (32 bit) (60Hz). If the wide of display's resolution is bigger than length (3:4, 4:5 or others), PowerDVD would pop up the dialog and can't launch. Not very coherent but kinda sounds like maybe someone there knows about the issue. No mention of any attempt to fix the bug.


After this they just loop back into installing this or that version.

Are they going to fix this bug. This is a totally valid Windows configuration. CyberLink should have no issue with this.

Isn't this the same issue as this...

http://forum.cyberlink.com/forum/posts/list/10852.page#50651

You can not have a screen in Portrait mode (any of your screens).

-Paul

Hey Cyberlink: You make a lot of money. You have settled into the luxury of having a monopoly on HD playback applications. But if you can't fix this trivial, common error, then you are incredibly incompetent. Evidently the problem has existed for years. You are pissing off your customers, and it will come back to bite you if you don't fix the problem now.

You are the only application in the known universe that has a hissy fit when just one of a PC's connected monitors is in portrait mode. Stop that.

Quote: PowerDVD 9 Build 2320: Works as it should with any screen configuration I've tried as do all previous version of PowerDVD I have used over the past 4 years or so. 7,8,9...

PowerDVD 9 Build 2528 and now PowerDVD 10: Gives the error if one of the two displays in portrait mode.

This is a totally valid Windows configuration. CyberLink should have no issue with this.

Still not working in the latest update. (PowerDVD 10 Ultra 3D build 2325) Kind of sad, I even told them the exact build that added the bug. I guess I should be glad that they are no longer asking me to reinstall or to run Windows at 1024x768 or that there is no bug. I still use PowerDVD7 as 10 removed 9 and 10 still does not support Windows.

Clearly they are ignoring us; the point of these forums (and even direct requests to them) is what exactly? There is no reasonable technical excuse for this limitation.

Just too few squeaky wheels or folks that use two displays and PowerDVD9 and up. I just keep posting after updates come out hoping they’ll tell one of the guys that works on patches and he will take a few minutes and fix it. I can’t imagine that routine that checks the screen resolution before allowing PowereDVD to run is that complicated. Just remove it or tell it that 9:16 and 10:16 ratio screens are valid. Like every other Windows application that I use.

I just realized that it's been a few months since I originally posted this problem and wanted to follow up to see if the issue has been identified yet? I've got the latest updates installed but so far the only ways to make the program work on my system are to change the display settings for the monitor to landscape or to unplug the monitor that is in portrait orientation from my PC, and then run PowerDVD (just turning the monitor off doesn't work.)

This continues to be frustrating. Can someone from Cyberlink please let me know if this issue is even something that is on your "to-do" list at this point? I would just like to know if I need to a consider purchasing a different Bluray playback application or not.

Thanks

Quote: I just realized that it's been a few months since I originally posted this problem and wanted to follow up to see if the issue has been identified yet? I've got the latest updates installed but so far the only ways to make the program work on my system are to change the display settings for the monitor to landscape or to unplug the monitor that is in portrait orientation from my PC, and then run PowerDVD (just turning the monitor off doesn't work.)

This continues to be frustrating. Can someone from Cyberlink please let me know if this issue is even something that is on your "to-do" list at this point? I would just like to know if I need to a consider purchasing a different Bluray playback application or not.

Thanks

Cyberlink are arrogant and lazy; we have been asking this for a year persistently in this thread and in numerous other threads. They absolutely don't care. Buy another player from a better company.

Track0 and Safer;
Please update your video drivers. The most current WHQL drivers contain many fixes and enhancements that may help solve your problem.

PaulM and Richard2;
Without a DXDIAG file I can not be sure you suffer from the same issues. Please, post or go to the link below for help updating the drivers:

http://forum.cyberlink.com/forum/posts/list/14275.page

Quote: Track0 and Safer;
Please update your video drivers. The most current WHQL drivers contain many fixes and enhancements that may help solve your problem.

PaulM and Richard2;
Without a DXDIAG file I can not be sure you suffer from the same issues. Please, post or go to the link below for help updating the drivers:

http://forum.cyberlink.com/forum/posts/list/14275.page

Not even remotely the issue. I am using the latest WHQL driver for my GTX 285 and my DXDIAG file will give you no information that you will understand. Every single user in the whole universe will experience this problem. Try it yourself and let us know how it goes. You should have done so before repeating the vanilla advice of updating drivers.

All you need to know is that Cyberlink is aware of this problem, doesn't care about the problem, and will not be fixing the problem. Buy something else.

Paul M.;
Spending a lot of time pounding on something you don't like!! The users here are often very experienced and technical (some even know what the technical data in the DXDIAG MEANS!), but I can see that you are just interested in "venting", not a solution.

Sorry I got in your way, please feel free to continue without my further interference.

EDIT...NEW LINK: http://www.youtube.com/watch?v=fWweqP_ZWbg

Quote: Paul M.;
Spending a lot of time pounding on something you don't like!! The users here are often very experienced and technical (some even know what the technical data in the DXDIAG MEANS!), but I can see that you are just interested in "venting", not a solution.

Sorry I got in your way, please feel free to continue without my further interference.

Again, you are so far off. People with technical competence will not simply fire off the easiest possible boilerplate if they haven't even tried reproducing the problem themselves.

Once again, you conveniently ignored the fundamental issue that would apply to you as well. Do I need to walk you through this or do you understand by reading this thread?

Turn any of your connected monitors to portrait mode, then try running PowerDVD 10. REPORT HERE WHAT HAPPENS. When it fails, go ahead and look at your own DXDIAG file and you'll see that the problem is Cyberlink's.

Do you work for them/with them? Some reason you instinctually defend them?

Paul,

You have not as yet posted one constructive comment, why do you bother, you have already stated that users should purchase another product, why haven't you, then you can go away and not come back.
Yes, PowerDVD stalls if one monitor is set to portrait mode, but then, who in their right mind would want PowerDVD in portrait mode, get real, why should CyberLink spend time and resources on this issue when only one in millions has an issue with it.
CyberLink have provided a product suitable for 99.999'% of it's users, there is no issue here, there is no problem to fix by CyberLink.
So go away, maybe come back later when you have found the product of your dreams, that does everything you want and tell us about it.

This forum is provided by CyberLink for users to try their best to help each other resolve issues, your particular issue cannot be resolved on this forum, take it up with Technical Support. None of the forum members are CyberLink employees, but yes we will defend CyberLink against unwarranted comments like yours.

Robert
Intel i7 930, 16GB ram, Radeon HD 5770 1Gb,Ver. 14.12 Win7 64 bit
Intel i7 7700 HQ, 16 GB ram Nvidia GTX 1050Ti 4GB dual drives 1 TB SSD + 1 TB HDD Win 10

PDtoots

Quote: Paul,

You have not as yet posted one constructive comment, why do you bother, you have already stated that users should purchase another product, why haven't you, then you can go away and not come back.
Yes, PowerDVD stalls if one monitor is set to portrait mode, but then, who in their right mind would want PowerDVD in portrait mode, get real, why should CyberLink spend time and resources on this issue when only one in millions has an issue with it.
CyberLink have provided a product suitable for 99.999'% of it's users, there is no issue here, there is no problem to fix by CyberLink.
So go away, maybe come back later when you have found the product of your dreams, that does everything you want and tell us about it.

This forum is provided by CyberLink for users to try their best to help each other resolve issues, your particular issue cannot be resolved on this forum, take it up with Technical Support. None of the forum members are CyberLink employees, but yes we will defend CyberLink against unwarranted comments like yours.

Robert

An awfully stupid chiming-in. You wrote, "who in their right mind would want PowerDVD in portrait mode?"

That is so beside the point that it's comical. It's tantamount to saying, "99.999% of Windows users never use portrait mode for any of their connected monitors."

If you actually read this thread (or even just the key parts of it), you would realize that the problem is that Cyberlink stupidly designed a program that crashes/refuses to open if ANY connected monitor is in portrait mode. The even worse part is that they know it, they've ignored the issue for over a year, and they don't care. They also have people like you blindly defending them.

But thanks for pointing out the obvious, that no one wants to watch movies on a monitor in portrait mode. We get that, "mate."