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I spent about 4 hours getting my video ready to burn. Then I spent at least that many very frustrating hours over a couple days trying to find a solution to not being able to burn it. The suggestions of the technical support people was very time consuming and irrelevant to my problem. A bug list might have reduced my frustration to 15 minutes. How many of CyberLink's customers experience the same thing. How valuable are customers to CyberLink? You can guess what I will say next time someone asks me to recommend DVD authoring software. I think it would be very worth CyberLink's time to support such a list.
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It would be really nice if CyberLink had a public web page with lists of known issues and work arounds for each version of their software products. It would be updated daily. That would be much more efficient for a customer to see if an issue they were having was already known and if they should report it or not. The work arounds would hopefully exactly address the issue and be more reliable than what individuals in a forum might suggest. It would make me much happier with CyberLink and I think would gain them a lot of respect. Of course it would take some guts for CyberLink to list bugs for all to see.
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It would be really nice if CyberLink had a public web page with lists of known issues and work arounds for each version of their software products. It would be updated daily. That would be much more efficient for a customer to see if an issue they were having was already known and if they should report it or not. The work arounds would hopefully exactly address the issue and be more reliable than what individuals in a forum might suggest. It would make me much happier with CyberLink and I think would gain them a lot of respect. Of course it would take some guts for CyberLink to list bugs for all to see.
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I was able to make the video by "producing" an .avi file first and then replacing the video clips with the .avi file in the editor. In both the bad (input stream error, couldn't find file or not enough memory) and good case (described in first sentence) I didn't pick a menu template, I just used whatever came up. In the bad case the background of the menus was black. In the good case the background was a fancy one with video in a small box on the left. It is possible that PD8 was choking on the menu with the black background.
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I was able to make the video by "producing" an .avi file first and then replacing the video clips with the .avi file in the editor. In both the bad (input stream error, couldn't find file or not enough memory) and good case (described in first sentence) I didn't pick a menu template, I just used whatever came up. In the bad case the background of the menus was black. In the good case the background was a fancy one with video in a small box on the left. It is possible that PD8 was choking on the menu with the black background.
In any case, the video has been made in time for Christmas. I won't be playing with PD again for at least a couple weeks. I'll have at least one other issue to work at that time.
In response to Jaime's question about what processor I'm using:
I'm running Windows 7 on an AMD Phenom 9600 2.3Ghz quad core.
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The following seems to be working for me with PD8 build 2220.
1. Use "Edit" to put the movie together including titles.
2. Use "Produce" to make a .avi file of the movie.
3. Go back to "Edit" and remove the original video clips and replace them with the .avi file I just made.
4. Use "Create Disk" to add the menus and burn.
I am doing the create disk to folder now. I'll make a DVD and try it out....
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I am using version 2220. When I try to burn, I get the input stream error - couldn't find files or not enough memory.
I'll give "produce" a file a try. I assume I produce the file with the titles and then place the chapter marks and create the menus again? Then I burn to a folder? In case that doesn't work, how do I download the 1930 build? Thanks for your help!
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I just bought PD8 because I heard a reviewer say that PD was much more stable than the other DVD authoring software available. I had been struggling with one bug after another with Pinnacle Studio. However, with my first attempt with PD8 I am unable to preview or burn to disk or folder as described in http://forum.cyberlink.com/forum/posts/list/9272.page
So! Is there a version of PD that is stable that I can use to finish my video while CyberLink resolves the issues with PD8? Thanks!
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Hi Dafydd Bevan - SoftDeko
I have the same problem with not enough memory or missing file. I will try your suggestions but I don't understand "1. Produce your video before returning it to PD's to Create to Disc". Would you give me some details on what you mean? Also, where should I send details/information to help solve this problem? I have used no special effects, only titles and menus. Here is a description of what I have done. I have edited my first video and when I try to "preview" the video it runs through the "First Play Video" file and then crashes with a black screen at the root menu. If I don't use a "First Play Video", it crashes immediately. If I try to burn to a file, it runs for a couple minutes and then gives an error "Broken or missing source file" or "Out of system memory". It doesn't say which file it can't find. All files seem to be there. Task Manager says using 1.5GByte of 4 GByte. Windows 7, AMD Phenom 9600 2.3Ghz quad core. SSE2 supported.
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