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CyberLink's support is no help at all with this issue. They gave me a link to a newer version of Power2Go, and I was guaranteed that it would work. But, after installing it I had the same issue again.
However, I did find that the trial version of Power2Go v6 that I download from their website worked without a problem. So I bought a new license for the program and activated the trial version with the password, and so far it has worked without a problem for the last week! (I know I shouldn't have to pay for the program again just to get a version that works.) I think there must be a bad line of code in the program that Microsoft Visual C++ doesn't like, and they must have fixed it in the trial version of the program. I wish they would become aware of this problem and fix it in the Windows 7 64 bit version so others do not have to go through this misery.
Let me know if the trial version of Power2Go v6 works on your computer without a problem.
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I was not able to get a solution to this problem. I even paid for support from CyberLink and spoke with India and was not able to get the problem resolved. I have searched the internet also, and there seems to be no easy fix for a Visual C++ Library error. It seems like one should be able to reinstall the Microsoft Visual C++ library and be done with it. But that doesn't seem to be the case. So, I decided to do a system recovery and start with a fresh registry. I know this is drastic but I didn't know what else to do. If anyone comes up with a solution, I'd like to know for the next time this happens.
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Today when I opened Power2Go I got this error message:
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Program Files (x86)\Cyberlink\Power2Go\Power2Go.exe
abnormal program termination
I tried uninstalling Power2Go and then reinstalling it, but that did not work. Any help would be greatly appreciated.
Thanks,
BobV365
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Don,
The version of Power2go that fixed the problem is 6.1.0.3524
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Donald,
It took awhile, but I finally got the problem resolved. The CyberLink support person emailed me a link to a version that fixed the problem.
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When I open a saved project and press the Burn Now button, all that is burned to the disc is the AUTORUN file. The main file is not burned to the disc.
If I create a new project and drag the files to the Disk Copiliation area and select Make Auto-Run Disc and select the file that I want to auto run, the files will be burned to the disc correctly.
The problem is just when I open a saved project and then press the Burn Now button. Like I stated previously, only the AUTORUN file will be burned to the disc. The compilation shows both files, the AUTORUN file and my other file. The AUTORUN file is in red and the other file is in black.
What am I doing wrong? Why won't Power2Go burn the complete compilation from the saved project?
Thanks
BobV365
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