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Dear Cap'n Kevin,
I just uninstalled QuickTime and voila! PD 8 loads like a charm. I think I removed some part of the QT install in the last week or two that made PD 8 & QT unstable.
Thank you for your timely and excellent diagnosis of my problem! That was very helpful.
Sincerely,
Mark Denison
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Dear Forum Members,
Your wisdom and skill is needed for this woe be gone would be video editor! Briefly, here is my story:
So I buy a new computer and install programs and I'm really happy. Everything is working fine including PD Ultra (though I don't think I had updated yet). I didn't use the program for several weeks and then tried to start it and I only get to the splash screen and it stops with the following Windows error message:
Problem signature:
Problem Event Name: APPCRASH
Application Name: PDR8.exe
Application Version: 8.0.0.1930
Application Timestamp: 4a71b564
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 6b70bb69
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I've uninstalled and reinstalled and updated (per directions) and I continue to get the same result (won't start) and the same error message.
I will try and attach the dxdiag.txt file. Below are my system specs. Thank you for your help,
Sincerely,
Mark Denison
Windows: Microsoft Windows 7 Professional (64 bit), Version 6.1.7600
Internet Explorer: 8.0.7600.16385
Motherboard: ASUSTeK Computer INC. P6X58D-E
Memory (RAM): 6136 MB
CPU Info: Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz
CPU Speed: 2802.0 MHz
Sound Card: Speakers (Realtek High Definition)
Display Adapters: ATI Radeon HD 5850
Monitors: 1x; ViewSonic VX2433wm
Screen Resolution: 1920 X 1080 - 32 bit
Kingston 64Gb SSD (C:\=Operating System)
Hitachi 1 TB HD
Network Adapters: Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
CD / DVD Drives: O: HL-DT-STBD-RE BH08LS20 | P: HL-DT-STDVDRAM GH24NS50 | Q: SONY DVD RW DRU-840A
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