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Cyberlink just resolved my problem. Digital River has not ever responded to me yet.
So I have my product now.
I guess if anyone has this problem in the future, don't contact Digital River, but Cyberlink.
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I beg your pardon?
Edit: Understood. So I guess we are at Cyberlinks good humor, or should I say Bad!
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Over 24 hours, and still no response. Cyberlink is not impressing me at all!
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Thank you for your encouraging response. However, I still would like to know specifically what went wrong with the download, and the link.
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There was no problem charging my card, however …. I tried to download the file from the link I was sent by email. It was downloading for about 5 minutes, and then it froze. Closed the download, and attempted to download it again, thinking it would not be a problem, since I had purchased the Extended Download Service! How ever….
"Sorry,
You tried to download too many times.
If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com."
So, I sent an email about 2 hours ago, no response still.
Now for the details.
I’m using Windows 7 RC 64 bit, IE8 together with IE7pro plug-in download manager. This is what was downloading it. I have Advast installed and Comodo firewall with a Safe Mode setting.
Well needless to say, I stopped all background operations (anti-virus and firewall), and tried to download it in may different ways (including using FireFox), but I only get the same response.
I’m I doing something wrong? Was it the download manager that ruined the upgrade experience for me? Or is this a recurring problem with Digital River?
How can I rectify this?
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