Messages posted by Najam

Hello

When I turn on TrueTheater Motion the audio and video lose sync with each other, the audio ends up ahead of the video, e.g. you hear some speech then your see the lips move. As the film progresses the time difference between the two becomes more pronounced, however there isn't a discernable change in the speed of the audio or the video.

Anyway to remedy this, I have to switch off the TrueTheater Motion and then audio continues and the picture speeds up (like it is fast-forwarding) until it is in sync with the audio. Weird ....

Anyone else seen this? Any solution?

Cheers
Najam

Hi Robert

Thank you for getting back to me.

Soon after posting my message I got a reply from Tech Support with a link to download and serial key which has sorted the problem out.

I did receive the confirmation email from Digital River but it doesn't have a link to download or the serial key. Maybe because I also purchased the Extended Download Service ....

Cheers
Najam

Hello

I purchased yesterday (order no: 4002209117) the upgrade product from PowerDVD 7 Ultra to PowerDVD 9 Ultra and also purchased the Extended Download Service.

However I cannot find any link in my Order Status or My Profile to download the upgrade product and also cannot find any Serial Keys for the product.

I have contacted Cyberlink Support (ticket no: CS000691996) but haven't had a response.

I feel like I've been scammed!

And I am very very disappointed with what has happened.

Can someone please advise what I can do to obtain my download and serial key?

Regards
Najam