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Dear Cyberlink, this is not acceptable. I expect to get support in the future with bug fix and updates for this newly purchased power DVD version !!!


The thing that really burns me up is that if individual users such as yourself can discover all of this, you know that CyberLink is well aware of it.

Rather than complicate their test matrix or fix a bug, they simply pawn it off by saying it's Intel's fault and refuse to support it. Now, what's the excuse for continuing to list the G33 as supported hardware? Does PM not attend their meetings? Does marketing control the website and refuse to talk to anyone in dev?
In the hopes that I can save someone else from the nightmare of wasted time and money that I went through with this product, PowerDVD WILL NOT WORK WITH THE G33. Regardless of the fact that it is on the supported list. CyberLink sent me to Intel.

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Dear Robert,

Thank you for contacting CyberLink Technical Support.

We understand your concern related with PowerDVD 7.3.

Please note that Intel G33 graphics drivers does not support Blu-Ray playback.

We suggest you to contact Intel support for further assistance regarding this issue.

Well, I found a newer version of the advisor tools on the website. The new version says my PC passes all tests. I think that might be even worse. Why does PowerDVD refuse to play - telling me that my video driver is unsupported????

Robert

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CPU : Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz Yes
__dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM)2 Duo CPU E6550 @
__dwItemID=1002__ : dwLibClockRate = 2335
__dwItemID=1003__ : dwLibFamily = 6, dwLibModel=15, dwLibStepping=11
__dwItemID=1004__ : dwLibNumPhysicalProc = 2, dwLibNumCorePerPackage=2, dwLibNumLogicalPerCore=0
__dwItemID=1005__ : dwLibCorePerPackage = 2, dwLibTotalLogicals=2
__dwItemID=1006__ : szWMIName=Intel(R) Core(TM)2 Duo CPU E6550 @ 2.33GHz
__dwItemID=1007__ : szWMIManufacturer=GenuineIntel
__dwItemID=1008__ : dwWMIMaxClockSpeed=2331
__dwItemID=1009__ : bBatteryExist=0
__dwItemID=1010__ : szGuess=Core 2 Duo E6550
CPU (Hardware acceleration) : No hardware decoder detected Yes
System Memory : 1024 MB Yes
Operating System : Windows Vista Yes
Graphics Card : Intel(R) G33/G31 Express Chipset Family Yes
__dwItemID=1301__ : Adapter Compatibility: Intel Corporation
__dwItemID=1302__ : VideoProcessor: Intel(R) GMA 3100
Graphics card video memory : 320 MB
Graphics Card Driver : 7.15.10.1608 Yes
__dwItemID=1501__ : 2D Driver=
__dwItemID=1502__ : COPP=Yes
__dwItemID=1503__ : RGBOverlay=Yes
__dwItemID=1504__ : DEVICE=N/A
__dwItemID=1601__ : Driver 0:
__dwItemID=1602__ : [D:] HL-DT-ST BDDVDRW GBC-H20L
__dwItemID=1603__ : eHCMDrvType=0x00046fc7
__dwItemID=1604__ : CDRom=1 DVDRom=1 BDRom=1 HDDVDRom=0
Blu-ray Disc Drive : [D:] HL-DT-ST BDDVDRW GBC-H20L Yes
Software Player : PowerDVD 7.3.4617.0 Yes
Video Connection Type : Digital(with HDCP) Yes
Program version : 2.0.0609.0
System language : 0409 ENU English English
Time : Wed Feb 18 23:20:31 2009
I bought a PC with built in G33 chipset and HDMI output along with an LG Blue Ray drive and PowerDVD because you claimed to support it. In fact, you put out a press release to boast about it!!! So how is it that your advisor tells me that the video card and its driver are not supported. Trying to play a blue ray disc just pops up a dialog confirming that it is not supported. I click the link and the VERY FIRST item on the supported list is the Intel G33!!!!! What is going on here?

After reading horror stories about this on other forums, I upgraded to Vista as some claim that this works on Vista. Now I'm out another $200 and it still doesn't work!

I"ve installed the latest drivers from Intel. No joy.

PLEASE HELP!!!!!!

Robert

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CyberLink Corp. (5203.TW), a world leader in digital home solutions, announced today that Intel has demonstrated smooth, high quality video playback of HD DVD and Blu-ray with CyberLink PowerDVD Ultra and the latest Intel G33, G35, GM965, and G965 Express Chipsets. The demonstration was held at the Intel Developer Forum (IDF) in San Francisco.

CyberLink PowerDVD Ultra is optimized with for the Intel G33, G35, GM965, and G965 Express Chipsets and takes full advantage of Intel’s Clear Video Technology to deliver smooth high definition video playback. In addition, PowerDVD Ultra is also optimized for Intel Core 2 Quad processors. The optimization delivers a performance gain of 66% for PowerDVD Ultra’s frame-rate, which reduces heavy CPU load for playing back Blu-ray and HD DVD movie titles.
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