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Ever since I updated my software -- as prompted by Cyberlink to do so -- my software crashes. I have spent MONTHS back-and-forth with their support, who can't seem to figure out the problem. They don't look at their software or the update. They continuously point to my computer as the culprit. Interesting since I was able to use the software on my computer without fail until THEY ISSUED AN UPDATE TO SAID SOFTWARE.
And I have not added or deleted any software nor have I changed any settings on my computer before or after the updates. It is not my PC!
They have sent me an additional update, and ever since I installed that update the software doesn't load at all. They tried to blame their software launcher application, but I don't now nor ever have used the launcher. I always simply launch the software as I don't need an additional piece of software to go through just to launch PD 365.
They asked me for a full list of ALL software loaded on my PC. Really? WHY?!?!? That's none of their business what software I have on my machine. I have told them that I have changed NOTHING on my PC with the exception of THEIR UPDATE! The software worked prior to the update. I haven't added/deleted/changed anything on my PC. So there's no need for them to have a list of software that I have installed on my personal, private device! Maybe if I added/deleted/changed some software or settings, then yes -- maybe they'd need to see what software I have installed. But nothing changed except whatever they changed with their update. And if the software was working before THEIR update, then it should work after if nothing else has changed.
I'm not your typical "end user"... Over 30 years experience in the I.T. field. I know when the "helpdesk" is simply buying time to figure out what they screwed up. Been there. Done that. I've paid money to this company and they have delivered a faulty, non-working program along with a bunch of excuses about it being my machine that's causing the problem when that is not the case.
Some assistance in getting this __________________ "software" working so I can use it since it's paid for. Did I mention they won't refund my money either???? Yeah... They sell you non-functional software, their "support" can't make the software work, and they ignore the fact that I've repeatedly asked for a refund since THEIR UPDATE caused the failure and they can't fix it.
Great company, eh? NOT!
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