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My two cents:
PD stores the audio clip files in c:\Users\Public\Cyberlink\Downloaded Audio\
In that directory you will find a number of folders. It looks like a folder is created as soon as you play a sample and/or downloaded the clip. In each of the folders there is a .m4a file (with the tag preview in the file name), and an .mp3 file (after you have downloaded the clip).
So, PD will obviously download the files in order to play them, but thereafter apparently stores them for later. You will need an internet connection, (and the Cyberlink server will have to respond), and you need to have access to the folders in User\public…. As in the above. My assumption is that when there is no connection and/or no download because of any other type of error occurs including not being able to access or create a folder, the “Not connected to internet” message is displayed.
I would also assume that at PD installation time AND at installation of any of the audio (video etc) Packs via the Application Manager the above-mentioned folders will be accessed too. So, there were either error messages or something with the folders and/or folder access may have happened after the installation and the moment of the editing of your other video.
Maybe this helps finding any differences between your 2 systems (you say you are running PD on 2 different but identical systems?) that may cause the No Internet connection message.
Thanks to both of you for working on this. I sent off my first reply to CL support just now - so I'm sure I'll hear back on Monday.
The two systems aren't identical - minor hardware differences (or I'd use the other one instead of dealing with this headache). But they are as close software wise as they can be. Both Nvidia GPUs, intel processors, same motherboard brands, same Windows 10 updates, etc. To make sure it wasn't a license activation issue, I uninstalled it from one computer before testing it on the other.
I looked at the Cyberlink\Downloaded Audio folders, and it is adding them there without a problem whenever I download something from the Application Manager. Maybe you are right and it is a problem accessing it via power director.
I also seem to be able to use Shutterstock within PD just fine. It's just getting access to those packs provided by CL.
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Thanks for getting back with me. I should have mentioned that it appears everything related to PD is getting out of the network and communicating with the server without any trouble. For a time, I completely disabled my antivirus and firewall (Windows defender/firewall) and still had no luck. Also made sure Windows 10 was 100% up to date. These computers are as identical as I can make them. Setting IE to default browser did not help either. As far as the hosts issue, is that the one where if cyberlink is in the hosts file, you delete it? If so, I had no reference of cyberlink in the host file.
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I'm having the same problem. Can't seem to get rid of it despite following the other thread as well as the solution in this one. Any other ideas? I've also uninstalled everything and reinstalled it. I can download music packs just fine from the application manager. It works on my other computer just fine.
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