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Thanks guys, that's the same link I used which took me to the support ticket.
I have just received an email from Cyberlink support, so at least one of my submissions got through.
I'll wait for their advice.
As I said, there was no acknowledgement when clicking on the submit button.
I have EXACTLY the same issue because I just upgraded to a new Windows 10 PC.
I can't contact "support" because I have tried numerous times to submit a ticket but when I click the SUBMIT button nothing happens.
ALL FIELDS in the form have been completed.
Tearing my hair out.
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