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Tell us more about the files you are trying to import and all about your computer via dxdiag.exe. If you have Windows 10, it is easy; a little more difficult with previous Windows versions. Use Windows to get help.
System Information
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Time of this report: 3/22/2019, 09:54:40
Machine name: DESKTOP-JHK3K4I
Machine Id: {E132F832-1A32-4CBF-89E8-509A0703FE53}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 3650
BIOS: 3.7.0 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz (4 CPUs), ~2.7GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 5271MB used, 4208MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
Did you have your antivirus active during the install?
Yes, McAfee
Let me know if you need additional information. I really appreciate your help.
Thanks!
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I just got the software, PowerDirector 12 (Full Version and Easy Editor) and every single time I try to import a media file I get an error message that the software has stopped working (and it shuts down the program). How can I get this fixed so I can actually use the software?
Thanks!
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