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Quote ASRock is fine on my end, too.

So, both of you got the same error on Gigabyte platforms?
Any motherboard model info can be shared with us here?


As in my initial post, the Gigabyte Z370N
Quote
Quote My support ticket number is CS001873213.

I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?

Best regards
Christian


Did you try BIOS update from Gigabyte?
I found there is a new version BIOS F3 that released on 3/8 at Gigabyte page.
It also improves the graphics compatibility.


Hi, yes I tried the F2 and F3. No difference.
My support ticket number is CS001873213.

I receive the error code 21204 and E8814001. With E8814001 with Google I find nothing at the moment, what does this error mean?

Best regards
Christian
Has anybody an idea which Intel Managment Engine I should install to remove the error that this isn't installed? I took now different Version from intel, ASUS, Gigabyte but the message stays. At the moment I have the original version from gigabyte https://www.gigabyte.com/de/Motherboard/Z370N-WIFI-rev-10#support-dl Intel Management Engine Interface [11.7.0.1054] 2017.11.30
Good evening,

I have set up my new HTPC with the goal of playing UHD-BD on my 4k TV. After hours of analysis and experiment, I must say that my project with PowerDVD 17 UHD-BD failed to play. The support, unfortunately, does not answer yet.

Software:

  • PowerDVD 17 Ultra

  • Windows 10 64 Bit Prof. with Kodi

  • SGX installed

  • Intel Management installed

  • Newest graphics driver for the HD 630

  • DVB Viewer Server



Hardware:

  • Intel i3 8100 (8. generation)

  • Gigabyte Z370N with SGX enabled in the Bios, 512 MB located Ram

  • 128 GB Samsung SSD + 6 TB WD RED

  • 8 GB DDR 4 RAM

  • Digitial Devices 4x Sat Receiver

  • Pioneer bdr-211ubk



(In my eyes the most expensive UHD-BD Player that doesn't work. The hardware and software is the from Cyberlink recommend hardware for UHD-BD.)

In the windows device manager I can see the SGX enabled and also the Intel tool says it is active.

I tried to

  1. activate and deactivate the SGX setting in the bios, no affect

  2. I installed the IME (Intel Management Engine) frim the Gigabyte page

  3. I updated the graphics driver

  4. I changed the graphics RAM settings in the Bios

  5. I installed the PowerDVD 14 which is bundled with the BD-Drive

  6. I checkt the SGX service in the windows/settings and it is running

  7. I connected the HDMI port directly to the TV (before there was my Onky 646 in between)

  8. I disabled the lan and connected the HTPC to a separate WIFI over my smartphone

  9. I disabled the windows firewall

  10. I reinstalled PowerDVD 17 Ultra


-> Result: I still get the same error message. Error code 21204 and E8814001



I have no idea to get the 4k movie running and I spent hours to search and try what I can. I assume that the problem is in the PowerDVD Software

Does anybody have an idea what I can do? Or is UHD-BD only a marketing gag and is running only in a laboratory environment?

Please help , Thanks!!!
Christian
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