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Hello,
I use Windows 8.1 64 bit system.
Version of this program is 16 upgraded. Program was purchased online at CyberLink, version 16, ordered on 11.03.18.
As for now I have all actual updates of this program. Mp4, MOV files are all from the cell phones I have. The present mobile I use is iPhone 7 .While importing mp4 files from Nokia 880 PV I get also message 'unsupported'. So the problem is with mp4 files, no matter what source ( I mean the kind of phone) of the files is.
I just checked dxdiag.exe file and it didn't find any errors. I know how the system works so I knew the problem isn't there. All my video files are H264, also in my iPhone files are set as H264.
Regards.
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Hello,
I have a problem with this program. It dispays all the time the message 'unsupported mp4 file". Do you have any idea why it's that. The same goes for mov files. The program itself, after exporting, created file it doesnt see the file neither.
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