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Never mind you guys fail. It's sad that a customer can buy a product, have problems and have not one reply from anyone but himself. I have figured the problem out myself. For those having any issues like mine, here it was I did. First I uninstalled it, then I turned off virus protection even though it did not block it or think it was a virus. I reinstalled software but this time instead of under Programs (x86) I installed under C:\PowerDVD16. This time I actually got to the screen where it ask for registration key. I can now actually launch the program and use it as intended. I hope this helps someone else so they do not have to rely on or attempt to rely on a non existing customer service.
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Does no one from Cyberlink work on the weekends or check the boards? I submitted ticket and asked on forum but no replies from either.
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Evening forum,
I just purchased PowerDVD 16. I have Win 10 on post Anniversary updates. After installation, I tried to start up PD 16 and waited. Nothing started and nothing was in task. So I looked online, went to your website, downloaded the latest update for 16 and then started again and nothing. So now I am asking you, what is the next step?
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