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OK thanks. Good input for next time. The customer support indicated there is not upgrade possible, I'll try to get refounded and to buy the Ultra version next for future edits.

Thanks to all.

Julien
Ynotfish & Carl 312,

Thanks for both of your answers. It's indeed this version limitation, I should have checked this more in details before ordering. Now I do hope there is an upgrade path.

The MOV source file is indeed a screen capture. If 2048x1080 is possible, I'll transcode to that short term then.

Is it H.265 videos or H.264; I cannot see that from the windows fle property. How to find this info ?

Indeed, quicktime is installed.

Julien


Hi,



I just update PD from 10 to 14 Deluxe, expecting to be able to edit some last video. I'm trying to import a video MOV 2880*1800, 57 tr/s and I'm getting the following message : "Your PowerDirector version is not supporting this feature". Please by the latest version.

I tried to have the file transcoded to AVI same size, it's the same. Only when I get to 1920*1080 it is working.

So it is normal ?

Is it normal that this version is not managing such format ?

What can I do to have the maximum resolution as input ?

Thanks for your kind help in advance.

JulienF
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