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WOOT!
Guess what!?
I just read this PM
Well I coincidentally did have an AVI problem too, but I had been working around it by converting my AVI to MP4 (which were smaller files afterward, so I was fine with the workaround). However, just for kicks I installed the K-Lite Codec anyway and followed the steps in the video, and that fixed my WAV loading issue.
It's fixed!
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@ynotfish:
I cannot load any WAV files into WE6 or AD6, regardless of the source. I tried that WAV and it does not load. I also just did this right now:
1. I recorded in AD6 me saying "test 1 2 3"
2. I exported an audio file in WMA format (worked fine)
3. and the same clip as MP3 format (worked fine)
4. and so on, a separate export for M4A and FLAC and APE (worked fine)
5. I then tried to export WAV (it exported but would not load)
That worked in the sense that a WAV was saved to my disk. All these sample WAV we've used or that I gave created will load into Media Player, and play, and sounds fine. However, AD6 ALSO gave me the error I previously reported, meaning it did not load the WAV clip (that it had just created) into my Edit list of available clips that is in the upper left of the UI.
That appears to be the way the apps work for me since my Win 10 upgrade. In the case of a WAV, I can MAKE them with WE2 and AD6 but I cannot load them.
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@Carl312:
This is Windows 10, although Resource Monitor has not really changed between Windows versions in years so yea it'll still load that way. Actually Resource Monitor is not as good as Process Explorer. I usually use that for simple things like CPU usage, memory footprint, threads, and disk & network IO, which is what Resource Monitor is good for.
However, neither of those utilities will say what internal error code is resulting in WAV files not loading in WE2 and AD6. I am not sure how either would force WE2 or AD6 to give me a log file either.
I'm not aware of any command line utilities that will solve this, and that's why I wanted to know if there are hidden command like arguments in WE2 or AD6 that might enable a verbose mode. (No jokes about using /z-uninstall Richmand Dan 
I suppose I could try hex editing the application to look for strings that might be arguments.... but you could save me that effort if you already have a list. I googled "cyberlink waveeditor command line" but did not get results.
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I'll check that when I get home from work. For now I have a question. Is there a way to create a log file or debug dump that gives more details on what the application is doing when it fails? Perhaps a command line argument that puts it into verbose mode?
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New week, new tries at fixing it!
Any new ideas?
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Ah ha... ok. This stuff had WAV on dxdiag full report lines:
DirectShow Filters:
AVI/WAV File Source,0x00400000,0,2,quartz.dll,10.00.10586.0071
Wave Parser,0x00400000,1,1,quartz.dll,10.00.10586.0071
Audio Renderers:
Default WaveOut Device,0x00200000,1,0,quartz.dll,10.00.10586.0071
Media Foundation Byte Stream Handlers
.wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
audio/wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
audio/x-wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
I thought your suggestion was reasonable since maybe, kind of, sort of, it could be possible that WE and something else that is installed are conflicting in some way. Maybe.
I'll try anything at this point.
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I had previously installed a few video editing programs as tests to see what I liked best. Maybe one of them added something. I have deleted them all, but something could be left behind. Even CyberLink does not completely uninstall, I have discovered, so it's likely others may not as well.
Do you recall how do get the Codec list from Control Panel on Windows 10? I'm poking around the options but not seeing anything at first glance.
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Is this the correct forum for this problem?
Is there a different customer support escalation path I should be following?
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Quote:
Agreed - that's crackers!
WE cannot even import a WAV file it created itself! 
I'm afraid we need to call the big guns in here - I don't have a clue, I'm sorry.
Cheers - Tony
Ok, how do we call in big guns, then?
You can see in the video I linked above that I can create a WAV but then can't load that save WAV back into the editor that created it. You can also see that I had freshly installed WaveEditor. And note it breaks in AD6 in the same way still.
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The only thing I can think of now is that the original installer is corrupt, which would not make sense if it's CRC'd but that's all I can figure.
EDIT No, not it. I downloaded fresh copies of all installers and I still get the problem.
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This video is 1 minute 47 seconds and shows my process and the error.
https://www.dropbox.com/s/34eutr059v8u2t0/PD_install2.mp4?dl=0
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I'm going to try it one more time, but a little differently. (1) reboot, (2) validate an uninstall (3) reboot (4) install just enough to test (5) reboot (6) test. It can't get any better than that as far as testing the installation process... booting three times. We'll see.
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Thanks, I get what you're trying to say. I appreciate the help, but what you're not getting is "I removed all traces of CyberLink" means exactly that. All traces. Nothing remained. Nothing. No applications of any kind by CyberLink. Since they created all of the applications you named, that means none of those applications were present before I started the reinstalls. I'm pretty good at this kind of diagnostic. I just don't have enough knowledge about the inner working of CyberLink software to know what to do next other than the obvious things like reboots, reinstalls, looking for logs, examining the running threads, and checking which DLLs is loads. I could attach to the process and use a debugger but it will be difficult without the symbol files.
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https://www.dropbox.com/s/x1hpu9uwfy15cj2/pat.mp4?dl=0
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Actually what you said is what I already tried once. I removed all traces of CyberLink, as far as I know. Everything. I installed PD14 and nothing else. I don't recall it asking me if I wanted WE. It did ask for SmartSound, and I had said yes. Even though I had removed WE first, it was there again after the PD14 reinstall. I did not install AD, or any patches, or any extras. It was: install PD14, run it, type in 'reg key' again, record "testing 1 2 3", try Edit Audio. It failed.
The file I used to install was: 1_CyberLink_PowerDirector14_Ultra_####.exe
The ### is a number long-ish number.
BTW I am the Engineering Director for a major software company (have been for 25 years) so if you want me to try anything you might not normally ask any old user, feel free.
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I can't find any proof it's a problem with PD14 directly. It's some kind of WE2 and AD6 problem reading any WAV file no matter what the source. They must share a DLL that is not functioning. I don't know which DLL or I'd replace it. I also can't seem to find any LOG files to examine more details about the errors. I can show you an 18-second video of me demonstrating the problem entirely inside WE2; no PD14 involved.
https://www.dropbox.com/s/bk6gsluozk8fts7/PD_Baked.mp4?dl=0
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Yea I can play the WAV in everything *except* WE and AD.
What is this "export as" you're talking about? I'm totally blind or something. The only export I found was on the File menu and was not it.
http://i.imgur.com/eZ0cbFk.jpg
EDIT P.S. of course the aqnswer cabn't be to move it to WE and then export since I can't load WAV into WE in any way, not even the ones I record while inside WE.
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Can PD14 or WE2 be made to record into a different format than WAV? I can't find any options that say what format to export. I was at least able to open MP3 files, if I could record as MP3 in the first place. I kind of need an easier workaround that that sequence I illustrated above, until it's truly fixed.
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I removed all traces of CyberLink, as far as I know. I installed PD14 and nothing else. I did not install AD, or any patches, or any extras. It was: install PD14, start, type in 'reg key', record "testing 1 2 3", try Edit Audio. It failed.
The file I used to install was: 1_CyberLink_PowerDirector14_Ultra_####.exe
I'll look up what you mean by "PD Suite 4" now, but also... is there any file that is needed from Windows that may be broken and I can delete/install? You said it has its own Codec... but is there anything it does not have?
EDIT Ohhh DS4 is a whole other product. Yes, I only needed video editing when I bought PD12. I have upgraded into PD14 since then, and recently also did the trial version of AD6. I don't have DS4.
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Yea, it must be broken. I recorded a clip directly inside WaveEditor. That clip did not auto-import so I tracked it down in my C:/user/name/music folder and told it to import. It failed. I'll try a clean install.
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