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I also encounter this. I remove the program and then reinstall. It will play flawlessly for a random number of movies and out of the blue, fail again. I hope you are able to get a result as my attempts to fix have failed. The only way to exit the black screen is use the task manager to close down PowerDVD. The failures do not occur after any update for either the system or graphics card. They also occur in both windowed and full screen. Good Luck?
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