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Hi Michael,
First, let me thank you for your response to my post.
I do want to make a correction. I actually purchased the PowerDVD 14 Ultra software from Amazon not Cyberlink.
I have pretty much followed your recommendation so allow me to reconstruct the following events that might be of assistance to users in this Forum:
First attempt:
• Installed latest PowerDVD 14 Ultra Patch that came with my software
• Downloaded and installed (Patch) Updates PowerDVD 14 to build 4412
• Downloaded and installed (Patch) Updates PowerDVD 14 to build 4704
• Ran PowerDVD 14 Ultra. Still unable to play any Blu-Ray Discs. It shows Blu-Ray disc is loading but screen freezes up.
Second Attempt:
• Uninstalled PowerDVD 14 Ultra
• Download Ccleaner free software and ran to successful completion
• Downloaded and Installed latest Windows Media Player
• Reinstalled PowerDVD 14 Ultra
• Installed latest PowerDVD 14 Ultra Patch that came with my software
• Downloaded and installed (Patch) Updates PowerDVD 14 to build 4412
• Downloaded and installed (Patch) Updates PowerDVD 14 to build 4704
• Downloaded BD Advisor to record before image of my system components.
• Ran DXDIAG to record log results of before image.
• Ran PowerDVD 14 Ultra. Still unable to play any Blu-Ray Discs. It shows Blu-Ray disc is loading but screen freezes up.
• Downloaded two Blu-Ray trial softwares from the Internet (different brand) and both softwares were able to recognize my Asus Blu-Ray Player and successfully played the Blu-Ray movies.
At this time, I was getting frustrated and disappointed. Had to repack PowerDVD 14 Ultra software for early morning mailing back to Amazon.
Third Attempt:
• Ran Windows Update and downloaded Microsoft recommended and optional latest updates.
• Downloaded latest driver of Graphics card ATI Radeon HD 4850
• Downloaded latest driver of my Realtek Audio Card
• Ran BDAdvisor after install of new drivers
• Ran DXDiag after install of new drivers
• Compared before and after log results of BDAdvisor and DXDIAG above to ensure that they were all fully recorded
• Ran Ccleaner one more time to successful completion
• Ran PowerDVD 14 Ultra. Wow! What a big difference! It’s working and I am so happy to watch every single Blu-Ray movie in my collection library.
This morning, I installed my newly purchased PowerDirector 13 video editing software. I have also created or produced my first video successfully using Power Director 13 Ultimate.
Michael, I would like to express my sincere thanks to you for responding to my post. Good luck to my fellow users in this Forum.
More power to you and Cyberlink!
FreddieB
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I just bought the PowerDVD 14 Ultra from Cyberlink and installed it in my computer. I was able to play standard DVDs and videos I previously created. However, I could not get this PowerDVD 14 software to play Blu-Ray movies. When I press on the play button of PowerDVD 14, it only shows a blank screen and freezes up. I also checked the Task Manager and it showed PowerDVD not responding. I dug into the stream folder of the Blu-Ray disc and clicked on the file (M2TS) and a display dialog box appeared with "PowerDVD does not support this file format". Additionally, I downloaded the Blu-ray and 3D Advisor software from Cyberlink to verify if my system is BD Ready. Every component in my system had a "PASS" rating. I have the following basic components in my system:
CPU: Intel(R) Core(TM)i7 CPU 860 @2.80GHz
System Memory: 4096
Operating System: Windows 7 Premium (64 bits) Service Pack 1
Graphics Card: ATI Radeon HD 4850
Blu-Ray Disc Drive: ASUS BW-12D1S-U
Software Player: PowerDVD 14 Ultra
Video Connection Type: Digital(with HDCP)
Monitor: HP 2709M
I would appreciate any help that you can provide.
Thanks!
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