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I returned it. Thanks all.
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Thank you for the suggestions. I tried with firewall off, and also as administrator... no joy  Thank you again for responding, that is more than I'm able to get from CL support, sadly.
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Yes I did provide proof of purchase. The ticket has been opened now for 3 days with no response. What is their normal turnaround time? 3 days seems ridiculous.
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I ordered the 2-DVD version of PD Ultra from Amazon. Installed from DVD. Ran program. Prompted for Activation Code which is on a sticker on the DVD sleeve. Typed it in. Error message "YOUR PRODUCT KEY IS INCORRECT PLEASE TRY AGAIN". I have tried again - no joy. No question I'm typing the key in correctly.
I opened a ticket. The response 24 hours stepped me through a series of sending pictures of my box and receipt for proof of purchase. Also downloading all the software directly. Uninstall old version. Run special uninstall tool after normal uninstall. Reinstall new downloaded version. I did all that - still same error.
So I replied to my ticket indicating I did everything asked of me - this was 2 days ago and no responses.
On the one hand, I wonder why I haven't already returned this to Amazon but on the other hand I can't help but think if someone in support was willing to help, I could get past this in a matter of minutes.
Very frustrated. Any suggestions?
My ticket # is CS001351724
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