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Update:
Support case CS001830088 is still being worked on; Cyberlink engineers are able to reproduce the issue. Which means they eventually acknowledged it, which is nice to see.
Hopefully this can be fixed soon; otherwise one would have to carefully prepare taking videos and make sure all cameras are set to the same FPS and potentially video format settings. That's not reasonable, however.
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I recently upgraded to PD 16. While working with 60 fps (GoPro 3+ black) and 30 fps (Cycliq Fly 6) clips for a video I ran into the problem that the preview would intermittently but frequently black out. The picture came back when jumping a bit around in the video, so initially I did not think of this as a hug issue. However, after hours of editing, when finally producing the video I ran into the same issue - portions of the video were simply black! That was independent of the format I produced the video in. I opened support case CS001830088 to which I even uploaded a demo of the issue. The ticket was still unresolved after 30 days into my ownership of the product, so I asked for a refund, which was processed. Shortly thereafter I received an email from 'Donna' at Cyberlink stating now that my refund was processed they no longer see a need to fix the issue. Shortly after getting the refund I upgraded my PC which happens to have PD 14 pre-installed. I tried with that right away and the issue was not seen. So this is clearly a regression bug in PD 16. Too bad to learn that the issue is apparently considered fix because I decided not to risk my investment by waiting for a fix to become available seeing there was no urgency behind it in the first place.
Sad, Cyberlink!
-Matthias
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I recently upgraded to PD 16. While working with 60 fps (GoPro 3+ black) and 30 fps (Cycliq Fly 6) clips for a video I ran into the problem that the preview would intermittently but frequently black out. The picture came back when jumping a bit around in the video, so initially I did not think of this as a hug issue.
However, after hours of editing, when finally producing the video I ran into the same issue - portions of the video were simply black! That was independent of the format I produced the video in.
I opened support case CS001830088 to which I even uploaded a demo of the issue. The ticket was still unresolved after 30 days into my ownership of the product, so I asked for a refund, which was processed. Shortly thereafter I received an email from 'Donna' at Cyberlink stating now that my refund was processed they no longer see a need to fix the issue.
Shortly after getting the refund I upgraded my PC which happens to have PD 14 pre-installed. I tried with that right away and the issue was not seen. So this is clearly a regression bug in PD 16. Too bad to learn that the issue is apparently considered fix because I decided not to risk my investment by waiting for a fix to become available seeing there was no urgency behind it in the first place. Sad, Cyberlink!
-Matthias
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