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Carl312,
Thank you for trying to help solve my problem. Here are the results of the tests you requested:
Part A:
PowerDirector 13 (64 bit)
Power Director Ultra 13.0.2307.0
SR number: VDE140912-01
Part B:
Diagnositic File attached.
I did not see an option for saving a 64DxDiag.txt file
Part C:
Have not tried to uninstall and reinstall PD-13
Part H:
Test 1:
3 sample video files of boats.
Go to "Create Disc"
Clicked "Burn in 2D"
Unclicked "Burn to Disc"
Clicked "Create a Folder"
Clicked "Start Burning"
Message from PowerDirector: "This folder does not exist. Would you like to create it?"
Folder destination: C:\users\Mark\Documents\Cyberlink\PoerDirector\13.0\
Clicked "Yes" to accept
Progress bar appears. 0% progress for two minutes...1% progress at 2:00 minutes...2% progress at 4:00 minutes...3% progress at 6:15 minutes. Process manually aborted at that time. (Movie size = 112MB)
Test 2:
3 sample video files of boats.
Go to "Create Disc"
Inserted blank disc into burner
Clicked "Burn in 2D"
Clicked "Burn to Disc"
Unclicked "Create a Folder"
Clicked "Start Burning"
Progress bar appears. 0% progress for two minutes...1% progress at 2:00 minutes...2% progress at 4:00 minutes...3% progress at 6:15 minutes. Process manually aborted at that time. (Movie size = 112MB)
No movement or sound from burner.
Disc removed and found to be still blank and available for other purposes.
Computer information:
ZT systems
Intel Core i7-3770 CPU @3.40GHz 3.90 GHz
Installed memory (RAM): 16.0 GB (15.9 usable)
System Type: 64 bit Operating System, x64-based processor
Windows 8 upgraded to 8.1
So it would appear that the program is making an effort to burn, but obviously the speed is extraordinarily slow and when I previously tried my own sample video files which are longer in duration and bigger insize (HD files), what I thought was an never changing 0% progress bar was likely an even slower moving bar than I saw for the 3 smaller .wmv files used in the tests above. 112 MB should burn within a minute or two and certainly does with my older PD-9 program.
Hoping some of this helps diagnose the problem. Willing to continue other tests as necessary to fix.
Thank you.
Mark
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I can produce and save video files. I can load them into create disc. They will not burn to a folder. I get the same response from the PD-13 program when trying to burn to a folder as when trying to burn to a disc which shows 0% progress indefinitely...even on a very short produced video of one photo and one short video file and default (Monopoly) menu.
The raw video files are fine. I've tried several different ones and like I mentioned, they burn fine on PD-9.
My burner recognizes a blank disc is present and ready to go, there just isn't any action from the program or burner when I hit "burn".
My destination burner is listed as: HL-DT-ST BD-RE WH14NS40 1.00 (The only one I have in the tower).
Thank you for your response. I'm hoping you can assist further.
Mark
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I have been using PowerDirector 9 for several years for burning home video to a disc library (now at 36 discs). I have expanded to making highlight videos for my kid's sports teams. About 3 months ago I tried to upgrade to PD-12 using a hard disc install. After getting to know the new features and making a movie, I couldn't get it to burn down to a disc. I would get a progress bar that would stay at 0% no matter how long I left it. Even tried burning a simple photo to disc and got no progress on the bar. I contacted customer support and tried to download some updates, but that didn't help. I had to uninstall PD-12 and re-install PD-9 and the computer would burn normally.
Never figured out the issue with PD-12. I have now purchased PD-13 (11-28-14) and installed from online and now I'm having the same issue. I can't burn to disc at all. All other aspects of the program seem to work fine. Again I tried to burn a simple photo and one home video file, but nothing.
I get a progress bar, but it stays at 0% and there is no movement or sound coming from the burner at all.
I am using Windows 8. Why isn't PD-12 or 13 communicating with the burner when PD-9 works just fine?
I would really like to start using the updated software. I feel like there is some simple compatability issue that needs to be corrected on my computer, but I don't know what to do. I have contacted customer support again, but thought I would also post here.
Anybody able to help?
Thank you for any responses.
Mark
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