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I have submitted a request for support. Thanks.
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PowerDVD full Version: Power DVD12 Ultra 12.0.2118a.57
PowerDVD Trial Verison?: No
PowerDVD SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!): DVD120702-07(DVD120118-03)
PowerDVD TR Number (if shown): TR120924-073
Operating System (including x86 or x64 Bit Version): HP h8-1200z 64-bit AMD FX™-6100 Six-Core Processor 3.30 GHz
Do you use administrator or restricted user account?: No
Is your PowerDVD a Retail product or bundles with HW??: Retail, Purchased and downloaded online
Used VGA: AMD Radeon HD 7570
Used VGA driver version: 8.960.11.1000
Used Audio device : AMD High Definition Audio Device featuring Beats Audio
Used Audio device driver version: 7.12.0.7705
The Audio setting in PowerDVD and in OS (default devices): 6 speaker, True Theater Surround / Speakers/Headphones, 5.1 Surround Sound
Used ODD drive (full model name and Firmware Version): HL-DT-ST BDDVDRW GGC-H20L SCSI CdRom Device 6.1.7601.17514 and hp DVD A DH16ACSH SCSI CdRom Device 6.1.7601.17514
Used Display(s): Sharp Aquos Quattron LC-70LE732U
Which kind of display connection (HDMI/DisplayPort/VGA/DVI): HDMI
Whcih Display refresh rate do you use while Playback (24/25/50/60/120/...): 60
Are you using single or dual monitor environment: Single
Are you using clone or extended mode (if use two display): No
(3D only) Please provide detail info about 3D setting in PowerDVD: NA
What kind of Antivirus SW are you using: Kapersky PURE 9.1.0.124
Which Internet Browser Software is installed: IE and Chrome
Do you use virtual ODD (e.g Daemon Tools): No
Did you try with AERO on/off (especially on low end VGA): Yes
The detailed issue description:
BD region code sets itself to 0, not allowing BD to be played. Try to play a BD and get a warning box (PDVD printscreen1 attached) followed by an information box (PDVD printscreen2 attached). Delete the Cyberlink folders in C:\Users\Public, C:\Users\Rudy\My Documents, C:\Users\Rudy\AppData\Local and C:\Users\Rudy\AppData\Roaming. Uninstall PDVD12, uninstall the ntk_PowerDVD12 device in Device Manager. Restart computer. Uninstall a corrupt Power Control [2012/12/08 17:26:36] device in Device Manager (this showed up after uninstalling the ntk_PowerDVD12, it was not in there before). Restart computer. Run CLCleaner2-PowerDVD_12.0. Reinstall PDVD12. Install PDVD12 patch to update to current version. PDVD 12 runs great, will play BD, region code reset to 4 changes left. Here is where the trouble begins again. Restarting or putting the computer to sleep will reset BD region code back to 0. Can anyone help? I have actually left the computer on for about 12 days without a problem or the region code resetting to 0. Today went to go play a BD, the region code reset. Frustrating to deal with, I don’t want to have to uninstall and reinstall PDVD every time I want to watch a BD and have the PC shutdown or in sleep mode. Can anyone help on this problem?
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Fergie, did you find a solution to this problem? I am currently having the same problem with PDVD 12 Ultra.
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