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The computer has an i7 processor, 8Gig of Ram, Windows 7 64Bit, Nvidia GeForce GT 525M Graphic Card.
I am interested to hear what part of that is not up to standard?
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The support now demands that I set all my internet explorer security settings to the minimum values, and uninstall internet security software just so I can download the installation files for a new version! After going through all that, it will still not allow me to download the files. The response of support is the classic "It works fine from here". It was funny on "The IT Crowd", its just aggravating here.
As for all the "HD Editing is tough" comments, I don't accept that as any excuse. If you want to create and sell software on the web (which is also my business!) the software should at least load and run, let alone work. I think that is not too much to expect. If the software is going to crash, it is very easy to write the facility into the software to provide a little help in telling the user and support people why it is crashing. I had to do it in my software and I expect others would do it as well. I also think it is unacceptable for support to be demanding that you disable all your security software just to be able to download a file they are wanting to send to you!
I am over this. I have lost many hours trying to get it working, and I have lost a long term customer who I promised I would help them out with a quick video edit task. It seems the company is not prepared to give refunds so I have spent my money to learn not to trust this companies products ever in the future, and to make sure as many people as possible do not have the misfortune to go through this process.
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HDEdit : Its a little hard to "learn the ropes" when the software crashes before it has even finished its start-up procedure.
James1 : DxDiag.txt posted. All drivers were updated as part of my original attempts to get the software to start.
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I purchased the product and it crashes every time I try to run it. I have been through restarts, reinstalls etc. and then contacted support. Support demanded a whole series of screen dumps and files from my computer before they would believe me and try to help. Then they sent me a series of instructions to reinstall from a different version. This included links to download whole new versions of everything. Get into the process and then find that the links they have provided are not valid and produce "Cannot display the webpage errors".
So far, since downloading and paying for this product, it has cost me about six hours of my time!!!! That includes the original attempt to install, reinstalls, complying with the demands from support and then trying to go through their so called fix.
And I still have not been able to run the sofware I have paid for!
I advise everyone to stay well clear of this until they have the application and their support process debugged.
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