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Thanks Tony,
But I actually read this post and tried K-Lite before I even contacted Customer Support - not only did it not work it created major graphic problems on my PC and I had to uninstall it.
If the mov files work in other programs (like Premiere) is this not a PD rendering problem?
Charles
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I've been back and forth with this at Customer Support for a week. After 4 tickets over 4 days I finally got through to them that I was using the trial version and they should stop asking for "proof of purchase" as step 1 to solve the problem. Importing an mov file works but as soon as I drag it to the timeline I get this error.
"Cyberlink PowerDirector could not construct the media source as a graph. This may be due to a lack of decoding filters for the file you are trying to edit."
As per the last instructions from Customer Support I have downloaded and installed Divx codec and QuickTime (I already had the latest version but I re-installed it) with no luck.
Furthermore, these mov files will edit in Adobe Premiere and VideoPad without a problem, so it's not my PC, or codecs that are the problem here..
I believe the problem is that the current trial version of PD does not include the latest patches (which I have tried to apply but they won't install unless I have purchased the program.)
This is poor customer relations - I can't even try the editor with my camera's mov files. It's a shame, looks like great software but this gives me no confidence to purchase it and take my chances afterwards.
Charles
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Sorry I posted this on the wrong forum - not trying to double post but i can't remove it. I'm going to repost it there.
Charles
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Sorry I posted this on the wrong forum - not trying to double post but i can't remove it. I'm going to repost it there.
Charles
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