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I appreciate the initial feedback from each of you above. Some comments:
Tony: It appears my video card is a POS compared to other top models. I re-checked my driver, too. According to the NVidia site diagnostic too (checks your PC to see if a driver update is needed), no driver update for mine is needed at this time.
Thanks for the information.
Floridagator: The link to the bulletin board re the problems with the files from my camcorder might be helpful. At the least, I can use the AVCHD mts/m2ts converter mentioned to make my files mpg4, which are easier to work with. However, my PD9 program freezes even when importing a mpg video file (converted to mpg by the Panasonic supplied edit software that came with the Camcorder. This software though does not work with Win 7 64 bit system though--which is why I got the PD9) It is worth trying this converter though and then seeing if the PD9 will work importing the converted file.
Thanks for the feedback.
Adrian: I am stuck with the Optimus technology. Can't disable it in the event that this is the problem. I might give Dell Support a call to see if they know anything about this type of issue.
Thanks again each of you for your thoughts.
Gary
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Hello,
I am new on this forum and a new owner of the Powerdirector 9 Ultra 64 program. I have had it now for 2 weeks and cannot get it to work properly.
When I try to import a HD video file of type .m2ts, the PD program freezes and I have to forcefully shut the program down. Sometimes a file actually imports. But if it does, it does not play back properly in the preview screen. The preview screen stays a green color and the video's sound stutters along, starting and stopping.
My PD 9 version is 9.0.0.2316
My computer is a brand new Dell Laptop Latitude Series E6420
Video Card NVidia 4200M with the latest drivers (I checked NVidia's website for this)
4GB RAM
Intel Chip Core i5-2520M CPU @ 2.50 GHz
Windows 7 64 bit operating system
Attached is the DXdiag.txt document named GarytravlrDxdiag.txt that (I believe) has both the 64 bit and 32 bit info.
Steps I do that create the problem:
1. In the main screen, in EDIT mode
2. Click the little yellow folder in the upper left hand corner and choose to IMPORT MEDIA FILES
3. Choose my video file of the .m2ts format (an AVCHD file from a HD Panasonic Camcorder model HDC-SD60)
4. The program then freezes. A pop up box appears with a blue line progress bar that says "Importing Media" and shows 100%, but it doesn't ever close. I then have to shut down the program from the Task Manager.
5. Or, sometimes a video file goes in, but the does not play properly in the video preview screen. No picture at all in the video preview screen (the screen stays green) and the sound stutters and hesitates as the video "plays"
I have re-installed the downloaded version 3 times. The Cyberlink Online Tech Support sent me the latest version of the downloaded program along with a large file called PD9ContentsPack, which I also installed.
Otherwise, the Cyberlink Support has been almost useless in there seems to be only 1 guy there who doesn't respond for days on end, and does not seem to really be addressing the issue at hand--I am not even sure if he is reading my support ticket as he suggests things completely irrelevant to the problem.
I looked at a similar problem on this board from a user at the beginning of this year. His problem was with .mts files and was resolved by an upgraded video card. I don't think that applies in my case though.
Any help and guidance would be appreciated. I am dead in the water now and have no confidence that the Online Cyberlink Support will ever actually help me.
Thanks and Sincerely
Gary
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