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Dafydd:
Oh you are correct - I didn't like your answer. But that is what I will do, very reluctantly. I just hate to have to add all my applications again, go through the registration processes, etc. What a pain!!
I use Sophos, Windows Live OneCare, Spybot. Used to use AVG, which I thought was very good, but was told I had too many antivirus programs and should remove a couple. I removed AVG. Sophos is what is used by the University of Arizona. Since my husband is on the faculty we are allowed to download Sophos to our computers at home for free. My hard drive/files are backed up on a weekly basis, defrag monthly, etc. So I do try to take good care of my computer. (And I do know what HTML means, by the way. Just didn't know why it should or should not be disabled in these messages)
Thank you once again for your assistance!!
Bamford
(I see you are from Wales. My husband's family has been in Ireland for +/- 300 years.)
Have a wonderful day!
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D. Bevan (dafydd):
I have the Cyberlink Power Director 5 Premium ( I would have it if it worked). You asked me to go to help, then about and record the info listed there. I cannot as the program will NOT open!! You asked for the actions that get me to my problem. There is only one - I simply click on the shortcut on my desktop, or in my start menu and I get NOTHING!! It does not open at all, nada, zip, nothing!!!! Tech support had told me I needed no patches. The last thing they told me to do was to re-format and do a clean install on my computer and there is no way I will re-format my hard drive at this point in time. I feel I should not need to.
I have attached my DxDiag. Thank you for your help. 
Can you tell me why, in this forum form it has a box to check to disable HTML in these messages? I uncheck it.
Bamford
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Thank you for your help.  This is just to let you know I just followed your first instruction for PD_uninstall. Will now do the 2nd stage DxDiag. You are correct that I contacted support numerous times, uninstalled/installed PDR5 several times.
I hope I am doing this forum correctly; never written to a forum before.
DxDiag will be on its way momentarily.
Oh forgot: When following 1st set of instructions to uninstall when going to HKEY_LOCAL_MACHINE - SOFTWARE - CYBERLINK DELETE FOLDER "POWER DIRECTOR" -- there was no Power Director folder. Only Cyberlink folder w/ "Common", "Diego", "Medio-Obj", "PDRPackage","PhotoNow",
'PPPPackage". I went ahead and deleted the whole thing.
Bamford
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I have had SO much trouble w/Power Director 5 Premium. I have had to uninstall and reinstall several times. Now it will not even open at all. Click on shortcut on desktop and NOTHING! I am ready to give up, uninstall PD5P, chalk it up to a waste of money and a waste of my time and definitely never reccommend Cyberlink. Anyone else have this problem? If so, how did you solve it?
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