Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet | Advanced Search >
Forum Index » Profile for Brissel » Messages posted by Brissel
  • Recent Topics
  • |
  • Register
  • |
  • Login
PowerDirector (previous versions) » UPGRADE from 8 to 10 » Go to message
My problem was i have 8 retail version and i was trying to upgrade to 10 from 8 non retail. Got the right version now no problems so far. I am running AMD Phenom II X6, 16GB ram Win7 64 bit .
PowerDirector (previous versions) » Setup cannot install the upgrade.... PD Deluxe 10.0.0.1012 to PowerDirector Ultra » Go to message
Installed retail version no problems . Hope this helps someone else .Up and running .
PowerDirector (previous versions) » Setup cannot install the upgrade.... PD Deluxe 10.0.0.1012 to PowerDirector Ultra » Go to message
Applied for refund and bought retail version same price downloading now .Was that your problem ? Will post if that was the problem or not .
PowerDirector (previous versions) » Setup cannot install the upgrade.... PD Deluxe 10.0.0.1012 to PowerDirector Ultra » Go to message
support answer Dear Michael,

Thank you for writing back.

Please note that you have purchased Upgrade to PowerDirector 10 Ultra from 8/9 non-Retail versions on 2011-11-16 and the software version you are using on your computer PowerDirector 8 Ultra full retail version.

Non-retail version of PowerDirector 10 Ultra upgrade it will not install on PowerDirector 8 Ultra full version.

I would request you to please take the refund of Upgrade to PowerDirector 10 Ultra from 8/9 non-Retail versions and purchase the upgrade of 8/9 retail version from our online CyberLink store.

Follow the link given below to contact our sales partner Digital River and ask for refund.

http://store.cyberlink.com/DRHM/servlet/ControllerServlet?Action=DisplayERefundInstructionsPage&SiteID=clinkus&Locale=en_US&Env=BASE

NOTE: Open above link and fill the information after that you will get refund of your order.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/prog/support/cs/support-login.jsp

Thanks and Regards,
PowerDirector (previous versions) » Setup cannot install the upgrade.... PD Deluxe 10.0.0.1012 to PowerDirector Ultra » Go to message
If you look at the box for your CD key entry for upgrade it is one box . Should be 6 boxes for 5 letters & or numbers . This may be the problem . I entered all in one line . I also tried spaces and hyphens . None worked .
PowerDirector (previous versions) » Setup cannot install the upgrade.... PD Deluxe 10.0.0.1012 to PowerDirector Ultra » Go to message
I meant upgrade
PowerDirector (previous versions) » Setup cannot install the upgrade.... PD Deluxe 10.0.0.1012 to PowerDirector Ultra » Go to message
I will give support one more day . I think 10 update has a glitch . My uncle has full version and likes it.
PowerDirector (previous versions) » UPGRADE from 8 to 10 » Go to message
Has someone updated from 8 to 10 without problems ?
PowerDirector (previous versions) » Setup cannot install the upgrade.... PD Deluxe 10.0.0.1012 to PowerDirector Ultra » Go to message
I have same problem with upgrade from 8 ultra . aborts with same message as yours
Go to:   
Powered by JForum 2.1.8 © JForum Team