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I have an HP Pavillion 550-153 that I bought in May 2016. It came with PDR12 preinstalled. It has been working fine. I just finished videos from my vacation. I have 12 .avi files. When I tried to use the DVD maker I had trouble with one of the/avi files. When I pulled the files into the program the computer would stall ... just run and run ... it stalled at 74% uploaded. I eventually had to shut the computer down manually. I deleted the .avi file, thinking I would just go back to the project and make a new .avi file. However when I tried to open PDR12 it won't open. I tried from the shortcut (which has always worked), I tried from the .exe file. Nothing happens. I have not installed or upgraded any files. I am using Windows 10 but that was the OS that was also preinstalled the computer. I ran a troubleshooter and got the message that PDR12 was incompatible. Strange since it has been fine for a year. What more can I do to see what's wrong?
I am having the same trouble - and of course am trying to finish nephew's grad video!!! Only have a week. I can't get to "Disable display scaling .." it's grayed out. What do I need to do?
Thanks so much!
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