If you wish to see your movies while they try to fix it or before you claim a refund do like me.
Move the ArcSoft website to download TotalMedia Theatre 5 trial version, at least you would have 15 days to see your Blu-Ray.
At least if you are like me.. I were completly blocked with PowerDVD 11 Ultra which can't read any of my 300+ Blu-Ray, downloaded TotalMedia Theatre and got no problem at all !