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Thanks ynot fish. I did. I uninstalled quicktime, uninstalled PD9, installed the ffdshow codec pack and re-installed PD9..and all is well!
Thanks for everyone's help!
Best - Jeff
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Finally getting around to doing the uninstall/re-install you suggest. Was on travel for awhile and needed to get the CD from home, as the download link was likely expired. So here's the rub - if it is indeed the case that the quicktime codecs are the issue, the install of PD9 form the CD installs quicktime, and there's no custom install menu, so it appears unavoidable. The point here was to uninstall quicktime and PD9 and then reinstall PD9 with the custom ffdshow codec packs already installed. any ideas on how best to proceed here, based on our previous discussions in this thread so that the *.3gp files from Droid Incredible Video Cam will have sound when dragged into the timeline?
Thanks for any ideas anyone may have...
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nope...hadn't done that. I suppose I will need to dig up my online purchase info, since that's how I got PD9...or is there a login online where I can do that?
Thanks
Jeff
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Thanks everyone for your assistance. I installed the ffdshow't codec pack, but perhaps not correctly. It's a confusing little beastie. I let it install as it appeared to want to, didn't check or uncheck any boxes, but the sound is still not working after I drag the .3gp file into the timeline. Any other suggestions, on the codec install, a different codec pack, or otherwise.
As always, thanks.
Jeff
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Thanks Bubba. Glad that it works for you...but it's not for me. Wish I knew why....
My hope in posting to this forum was for someone related to the development of PD9 to respond at some time. Am I posting in the wrong thread, just not being patient enough, or what?!?
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Hello, I have searched the forums extensively for a solution to this problem related to audio working in the library, but not in the time. Hopefully I didn't overlook something! I am using PD9 version 9.0.0.2702 and looked at your suggestions for general troubleshooting. That guided me to update PD9 and to update my video drivers on my PC, which I completed yesterday afternoon. Just now have had time to send you the files and request your help. A little background...
My problem stems from audio working for the library files when previewed, but not working after the video clips have been dragged into the timeline. Interestingly, video files generated by my Canon handheld 1080p video cam do not experience this problem...and the audio track in that case shows a visible soundwave, unlike what I have attached, where it shows a flat line. These were shot with my Droid Incredible video cam. I have checked the Edit Audio, as a first guess, and sound setting is at 50, and volume on the PC and in the Preview screen are maxed, so that doesn't seem to be the issue. I have checked my phone specs and the files are shot in MP4 format and imported as *.3gp files. Any ideas as to why the audio doesn't work with files shot with my phone? Perhaps a codec issue?
I attach the dxdiag.txt file for the PC that I use (and it currently has 3GB of RAM, but will have 5GB of RAM by the weekend...didn't realize I was under the recommended specs there), a PD9 screenshot of the troublesome files that are misbehaving, as well as a short video file taken on my Droid Incredible...the cam that created the troublesome files.
Let me know what else you may need. Thanks so much for your help. PD is an awesome product. Just hoping my phone can interface with it..that would be great!
Best,
Jeff
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